NOC Engineer

Location: Leeds

Hours: Contracted working hours consist of 37.5-hour week, Monday to Friday, 09:00-17:30 with 1 hour lunch

Salary: Competitive (DOE)

About BCN:

BCN Group is a fast-growing provider of digital transformation and IT managed solutions to UK businesses. We have grown from £10M to £30M revenue in less than 3 years and our team have grown from 35 to 200.

We provide a full suite of solutions comprising on-premise, hybrid and cloud hosting solutions, Azure cloud migration services, Microsoft product development, application support, voice solutions, data management and hardware sales and maintenance.

We have a very open culture where collaboration, inclusion and close working with the leadership team is encouraged – we work together & we win together!

This is your opportunity to collaborate with our award-winning dynamic team in one of our fabulous open plan offices in Manchester, Runcorn, Leeds and Bradford, where you can enjoy a game of pool, table tennis, Xbox to help you unwind and all easily accessible with local transport links.

The Role:

  • Responsible for the monitoring of customer systems
  • Responsible for the management of monitoring events and ticket queues
  • Responsible for the resolution of technical faults
  • Contributes to the development and tuning of the system monitoring service
  • Assist with account management technical queries
  • Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.
  • Managing the timely resolution of open calls and call actions across all customers.
  • Proactively working to improve internal processes.
  • Identification of potential opportunities to replace or implement new solutions or equipment at customer sites.
  • Ensuring SLA’s are met.
  • Sharing your technical knowledge and assisting your colleagues with issue resolution.

Typical deliverables

  • Troubleshoot and resolve backup failures
  • Troubleshoot and resolve hardware alerts such as disk space alerts /RAID issues / SNMP alerts, creating RFC’s where necessary
  • Monitor team shared mailbox and action where appropriate
  • Escalate consecutive backup failures, utilizing problem tickets
  • Support adding new customers / devices to RMM solution, utilising Group policy to deploy the agent
  • Involvement in short term projects such as configuration and replacement of backup jobs / offsite backups

Skills / Attributes Required:

  • Backup technologies, Veeam, Backup Exec
  • Remote Monitoring & Management (RMM) software
  • Virtualization technologies, Hyper-V or VMware
  • A basic understanding of SAN and NAS technologies
  • Good understanding of backup, restore and replication principles
  • Desktop PC’s and Operating systems
  • Networking and firewalls
  • Server technologies and common commercial software platforms
  • Anti-virus software management and rollout;
Personal Skills:

This is a role that involves dealing with our customers on a day to day basis. Therefore outstanding customer service and communication skills are a basic requirement.

  • Engage professionally and appropriately with customers from junior positions through to board level.
  • Set appropriate expectations and timelines for resolution of issues with clients.
  • Manage your time effectively to ensure timely resolution and completion of work.
  • Ensure all client communications (telephone/email/in person/other) are appropriate, professional and relevant to the task in hand.
  • Present yourself, both in appearance and manner, in a business-like and professional way.
  • Contracted hours are on a rota basis between 08.00 and 18.00 Monday to Friday with one hour for lunch, however you will be required to work hours as appropriate to ensure the satisfactory execution of your duties.
Why BCN
  • Highly competitive salary with excellent job-related benefits
  • 23 days holiday increasing to 25 days with length of service with option to buy additional leave
  • State-of-the-art office with free parking
  • Industry leading training and development
  • Birthday off
  • Health cash plan and life assurance
  • Cycle to work scheme

 

Come and join a winning team.