The image of the modern tech entrepreneur is someone who can miraculously manage everything at once. Although startups might feel that they have to pull themselves up by their bootstraps and manage everything in-house, there are a lot of benefits to be enjoyed when it comes to outsourcing critical tasks. IT support is one area where tech startups, in particular, can benefit from outsourcing their needs. Here are 5 reasons tech startups should consider outsourcing their IT support…
Running a successful startup is all about making sound financial decisions. While many startups may subscribe to the agile mindset, they are often guilty of making bulky and costly mistakes. Hiring an in-house IT department is one such costly mistake. Managing your IT in-house means hiring an entire team, not to mention the added costs of servers, software and hardware. By outsourcing this to a third party company, the startup is able to take an agile approach to growth as the IT support they need can grow with them.
It can be tempting to try to operate as a jack of all trades, but there comes a time when it pays to refer to the experts. Although there is a lot of satisfaction to be gained from managing everything in-house, leveraging the expertise of an IT support company can help to keep the focus on the task at hand: building your startup.
Improve Customer Retention
In the early days of managing a customer-facing startup, public perception is everything. If you’re out of action for half a day because you decided to manage your IT in-house and can’t access your CRM database for a few hours, this will likely leave your customers with a bad impression. By outsourcing your IT, you can rest assured that someone else will be keeping an eye on things, so you can move your attention to more important matters.
Small businesses and startups are particularly vulnerable to hacks and ransomware. By outsourcing your IT services, you can rest assured that someone in the know is monitoring your IT systems for anything out of the ordinary. This could range from unusual attachments in emails to brute force attacks on your network.
The best IT support companies will provide scalable services that grow with your business. If you have to tighten your belt one month, you should be able to reduce costs, whereas if you are going through a period of rapid expansion, your IT provider should be able to keep up. Leveraging the scalability of outsourcing your IT is one of the best reasons to consider hosted cloud services for your tech startup.