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Collaborate in the office or on the move

Cloud Communications & Collaboration

BUSINESS GRADE TELEPHONY

ENTERPRISE COLLABORATION

CONTACT CENTRE

attendant console

call recording

sip trunks

Fully hosted

Low cost

Who says it’s better to own your own PBX or collaboration platform? BCN provides collaboration tools and services that allow people and businesses to interact better and make decisions faster, without the heavy investments of traditional solutions. With today’s highly reliable and fast connectivity, mobile collaboration is not only achievable, it’s extremely practical too.

BCN’s Collaboration services are available in two powerful and scalable hosted solutions, with a range of different features to suit your organisation’s needs. Both our ‘Business’ and ‘Enterprise’ solutions utilise Cisco technology with enterprise grade connectivity, ensuring you receive feature rich telephony with the best quality connectivity & routes.

Business Hosted Communications

Our Business Hosted Communications (BHC) platform is a state of the art SIP solution powered by Cisco Unified Computing appliances. This utilises our enterprise grade connectivity infrastructure ensuring the best quality connectivity and routes.

All BHC telephone system features can be easily configured through our web portal either by you or BCN.

BHC system features include; call recording, call reporting, voice mail, ringing groups, auto attendants, call forwarding, soft phones, call waiting, caller ID and call conferencing.

All SIP compliant phones & endpoints are supported, enabling you to utilise existing hardware where necessary.

  • BUSINESS FEATURES 1
  • 24/7 helpdesk support
    Ad-hoc conference
    Admin portal access
    Auto attendant
    Call forwarding
    Call recording
    Call reporting
  • BUSINESS FEATURES 2
  • Call waiting
    Caller ID
    Calling restrictions
    Fraud detection
    Group voicemail
    Meet-Me conference bridge
    Pre-determined holiday call routing
  • BUSINESS FEATURES 3
  • Ringing groups (limited)
    Softphones
    Time of day based routing
    User portal access
    Voicemail
    Voicemail to E-mail
    Inbound caller name look-up

Enterprise Hosted Communications

The Enterprise Hosted Communications (EHC) platform is delivered by multi-tenanting the Cisco Hosted Collaboration Solution (HCS) platform. This enables us to deliver a fully partitioned, multi-tenant IP Telephony and Unified Communications service hosted exclusively on Cisco’s UC suite of products.

Our EHC platform gives you a dedicated partition on our highly available Cisco HCS cluster, which delivers the full suite of Cisco UC applications. All the key features & applications are available including extension overlapping, extension mobility, enhanced call handling, Unified Voice Mail & many more.

Voice & Unified Communications empowers collaboration & helps businesses to communicate better. You can leverage the full suite of Cisco UC applications including Cisco Unified Contact Centre and Cisco WebEx.

EHC is delivered as a fully managed solution & BCN Group guarantees quality and service as standard. The solution is delivered using our connectivity infrastructure and we manage everything from end to end. This enables us to ensure the solution is always working properly.

We continually upgrade & develop our platform in line with Cisco product releases & updates, enabling you to take advantage of a high-end solution at a fraction of the price, without the worries of systems maintenance, patching & updates.

  • ENTERPRISE FEATURES 1
  • 24/7 helpdesk support
    Ad-hoc conference
    Admin portal access
    Auto attendant
    Call forwarding
    Call recording
    Call reporting
    Call waiting
    Caller ID
    Calling restrictions
    Fraud detection
    Group voicemail
  • ENTERPRISE FEATURES 2
  • Meet-Me conference bridge
    Pre-determined holiday call routing
    Ringing groups
    Softphones
    Time of day based routing
    User portal access
    Voicemail
    Voicemail to E-mail
    Auto provisioning
    Call admission control
    Call centre agents
    Call pick up
  • ENTERPRISE FEATURES 3
  • Desktop call control
    Directories
    Extension mobility
    Fully managed
    Hunt pilots
    Instant Messaging
    Presence
    Survivable telephony
    Video conferencing
    Webex integration
    XML applications

“Our main criteria for choosing an IT partner are reliability and price. BCN have lived up to expectations here”

Vivio

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Enterprise Bolt-On Services

Extend your end user functionality with Cisco Jabber or add a dedicated Contact Centre for agents and supervisors, including wallboards, call handling and flow reporting.

Cisco Jabber

Cisco Contact Centre

Our hosted solutions offer all the features and benefits of an advanced PBX or collaboration system without the expensive price tag. There are no penalties to start small, as you only pay for the seats required on a monthly basis. The solution is completely scalable and as new features develop, they are automatically rolled out.

Offering a truly future-proofed solution, we remove the worry of expensive equipment upgrades in years to come. We can even give you a free trial so you can experience for yourself the value and feature difference with BCN.

  • MOBILE COLLABORATION BENEFITS
  • Minimum capital outlay
    Only pay for seats your business requires on a monthly basis
    No costly maintenance and support fees
    Reduced telephone call and line rental costs
    Experience advanced telephony functionality
    Receive the latest features – providing a future-proof solution without expensive upgrades
    Fully managed service helps your business and staff work more productively
    Fully scalable; add new users and features as you go
    Virtual telephone numbers allow remote workers to appear as if they are working in the office
    Manage and customise different user’s functions
    Built-in business continuity solution, which automatically re-routes calls in case of an emergency or disaster
    Built on our secure and resilient network