Managed IT Support Services

Tailored support packages to suit your business IT requirements

IT support for your business

Maintaining your business IT can be expensive and time-consuming, impairing business operations and end-users. Managed IT support helps you to handle all aspects of your infrastructure, ensuring fast, reliable and proactive solutions to any issue that arises.

Prioritise your focus elsewhere and let us take care of your IT infrastructure. We’ll create an innovative package to meet your every need.

BCN Group provide fully managed IT support services, across the full range of technology, allowing you to achieve your business goals, align your technology with your strategy, and focus on growing your business.

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Explore our Managed IT Support Services

Choose our fully managed IT support service, and we will oversee every aspect of your IT infrastructure, from technical support to end-user management. This gives you more time to focus on what your business does best. In addition, our team of highly-trained specialist engineers and service managers are on hand to ensure your organisation keeps moving forward without disruptions.

We have carefully crafted our service offering to provide solutions that help businesses evolve how they work now and in the future. What’s more, if you already have an existing in-house IT team, you can make use of our partnership packages to ensure you escalate problems as and when they arise.

IT support and helpdesk

Our IT Support Technicians act as an extension of your team and are always available to offer help. We understand that your business is unique and has different needs. Therefore, we work to a ‘support by design’ policy, building a flexible service that fits your requirements.

We will assign your service to one of our support pods, consisting of technical engineers who understand your service requirements and know your IT environment in detail.

We have more than 70 analysts across five pods, each with different skills and knowledge. Our pod system is also built on flexibility, so we can quickly scale up the number of analysts and teams to meet any growing demands.

Out of hours IT support

Your IT services don’t just run from 9 – 5:30, Monday to Friday. As such, in our technological dependant world, you must have access to IT support services at any time, on any device, from any location.

Our out of hours IT service support gives businesses peace of mind that we’ll swiftly act upon any critical issues arising for users or infrastructure.

Microsoft 365

Collaborate in the cloud with Microsoft 365, Teams, Sharepoint and other Office apps. BCN Group provide licences, integration, rollout and support of your new modern workplace solutions from the Microsoft 365 suite of apps, helping you to move away from outdated legacy systems.

Server and Infrastructure Management

Server outages can have a detrimental impact on a business, so you must resolve issues quickly. Our server management service offers assurance for your entire IT environment, including any Operating Systems (virtual and physical), and networking infrastructure. We take responsibility for ensuring these devices operate as expected. Our remote IT support monitoring system will alert us if issues arise, allowing our specialists to react and address the problem quickly. We also review your entire IT environment against best practices and make recommendations for improvement.

Managed Security and Network

Keeping your infrastructure secure while mitigating against any potential issues is crucial to maintaining your business operations. As part of our managed IT security service, our Service Continuity (SOC) and Network Operations Centre (NOC) teams implement industry best practice security standards, monitor for security alerts, react and respond to threats ahead of breach or failure.

IT Consultancy

Our IT consultancy and advisory service aligns with your IT business strategy to develop flexible, scalable technology to suit your needs. You should be able to operate with the confidence that your IT builds transformation and innovation.

What to expect with BCN’s IT support

At BCN Group, we pride ourselves on providing the highest-quality service possible. We do this by getting to know your business inside out. This is so our dedicated teams can offer actionable strategic advice on which support package is best suited to your needs, so you don’t have to overpay for features you don’t use or use a package that’s simply too limited for a business like yours.

As part of our managed IT support, you will receive:

Strategic IT Roadmap

Detailed reporting and dashboards

Access to a dedicated Account Manager

Regular review meetings

24/7 support

IT ticket reporting

Onboarding assessment

Continuous review of your IT environment

Benefits of BCN’s IT Support

Secure

Take peace of mind that your systems are compliant and up to date with the latest patches.

Expert

You’ll have direct access to highly skilled and accredited analysts. All our 1^st line, 2^nd line and escalation teams are trained to the latest standards.

Time-saving

Working with a partner means you can save time by automating processes.

Future proof and scalable

As business and network demands change, our IT support service will flex to your needs.

Why choose BCN for IT support

Getting to know your business is a crucial first step in offering the best possible support. As such, we’ll complete an audit of your existing environments to ensure that if a problem arises, we know how to provide a resolution quickly and efficiently.

A BCN Audit is split into multiple areas, including Core Infrastructure, Data Security, Disaster Recovery, Support and Management, Endpoint Infrastructure, Networking, and Applications.

Clients will receive an in-depth report that highlights our audit engineers’ findings from your IT infrastructure. We have eight main audited areas comprising 52 elements, each of which is documented with any findings. Each element has a section underneath the results that outlines recommendations. In some instances, you may require these before service go-live.

The final element of the assessment is onboarding. Here we will take the audit findings and create a Service Operation Manual for support.

At BCN, we focus on understanding your business challenges, and tailoring unique service capabilities to each objective. We are committed to improving data optimisation and delivering productivity gains for every business.