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Managed IT Support Services

Tailored support packages to suit your business IT requirements

IT support for your business

Maintaining your business IT can be expensive and time-consuming, impairing business operations and end-users. Managed IT support helps you to handle all aspects of your infrastructure, ensuring fast, reliable and proactive solutions to any issue that arises.

Prioritise your focus elsewhere and let us take care of your IT infrastructure. We’ll create an innovative package to meet your every need.

BCN Group provide fully managed IT support services, across the full range of technology, allowing you to achieve your business goals, align your technology with your strategy, and focus on growing your business.

What to expect with BCN’s IT support

At BCN Group, we pride ourselves on providing the highest-quality service possible. We do this by getting to know your business inside out. This is so our dedicated teams can offer actionable strategic advice on which support package is best suited to your needs, so you don’t have to overpay for features you don’t use or use a package that’s simply too limited for a business like yours.

As part of our managed IT support, you will receive:

Strategic IT Roadmap

Detailed reporting and dashboards

Access to a dedicated Account Manager

Regular review meetings

24/7 support

IT ticket reporting

Onboarding assessment

Continuous review of your IT environment

Why choose BCN for IT support

Getting to know your business is a crucial first step in offering the best possible support. As such, we’ll complete an audit of your existing environments to ensure that if a problem arises, we know how to provide a resolution quickly and efficiently.

A BCN Audit is split into multiple areas, including Core Infrastructure, Data Security, Disaster Recovery, Support and Management, Endpoint Infrastructure, Networking, and Applications.

Clients will receive an in-depth report that highlights our audit engineers’ findings from your IT infrastructure. We have eight main audited areas comprising 52 elements, each of which is documented with any findings. Each element has a section underneath the results that outlines recommendations. In some instances, you may require these before service go-live.

The final element of the assessment is onboarding. Here we will take the audit findings and create a Service Operation Manual for support.

At BCN, we focus on understanding your business challenges, and tailoring unique service capabilities to each objective. We are committed to improving data optimisation and delivering productivity gains for every business.

Our IT support clients

Digital transformation following acquisition trial for national drainage franchise

Metro Rod

Digital transformation for Transport Focus with Office 365 and SharePoint Online intranet

Transport Focus

Talk to us today to see how BCN Group can support your business’ IT requirements.

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