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Streamline the day-to-day processes of your credit control department, reduce average debtor days and improve customer service
Credit Management
Many customers don’t pay you until you remind them to do so; it’s just human nature. However, the longer the debt goes unpaid, the harder it is to collect and the greater the chance of you begin stuck with a bad debt. Conversations regarding cash collection can often be uncomfortable, and some people find them difficult to have. However, bad debts and cash flow problems have been cited as two of the main factors in the failure of small businesses, so it’s crucial that yours is being monitored.
Credit control is a major component of any sales ledger. Making sure your order processing respects the credit rules of an account is one thing, but making sure your cash collection is as quick and effective as possible is crucial to your business’ cash flow.
The Credit Management application uses all your existing Business Central setup and will work without any additional setup. More extensive credit control processes can be achieved with just a few data additions that you can fill in, such as your credit controllers, and then assign them to your customer accounts.
Each credit controller has a diary of activities they can work through, prioritising the accounts that need attention. Manage calls made to the customer, take action, and log any follow up activities that may be required, and when.
Often customers may not have the information to hand that you are discussing. Our intuitive interface places all the information at your fingertips. An invoice has not been received. No problem! Find the invoice in the list and resend via e-mail at the click of a button. Highlight multiple invoices and send them all in one go.
Make the payment quickly from the credit control worksheet, allowing you to take log payments whilst on the phone with the customer.
Enter the details of any credit insurance that is provided on the customer account, complete with review dates so you can make sure you’re always up-to-date with the account.
Client success stories
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Alder Hey and Liverpool Heart and Chest NHS Trust needed to roll out Power BI across the joint analytics team. Our solution helped key stakeholders utilise and adopt Statistical Process Control (SPC) charts much more easily and efficiently for their monthly Integrated Performance Reports.
Ferrero needed a modern overhaul of their SharePoint solution to increase user engagement. BCN redeveloped their intranet, through SharePoint updates, that improved functionality, refreshed their brand identity and revolutionised the way their users work.
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