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Taking Care of Technology for Frenkel Topping

  • Azure
  • Cyber Security
  • Microsoft 365
  • Microsoft Teams
  • Software Development

Customer Profile: Frenkel Topping

Frenkel Topping’s mission is to take care of life after life-changing events. With over 40 years of experience as an independent financial advisory firm specialising in personal injury and criminal negligence, they are a huge part of this industry for the UK. 

The organisation has experienced rapid growth over the last three years through a strategy of both organic development and acquisition. Now, as a consortium of 12 different businesses offering similar, or complimentary services, their work provides people with the very best experience possible in the most difficult circumstances imaginable. 

Frenkel Topping’s client journey covers everything from bedside situations to the whole of life beyond it. Therefore, advice, reporting capability, financial management, guidance and personal welfare are all elements that must be presented and processed in a cohesive way, away from the silos that limit innovation and new opportunities. 

  • BCN Services Provided

    • Partnership & Strategy
    • Expert data consultation for the legal industry
    • Azure Adoption and Optimisation
    • Cyber Security
    • IT Support and Escalation
  • Key Technologies

    • Microsoft Azure
    • Modern Workplace
    • Microsoft Defender
    • Intune Device Management

Challenges

The rapid development of Frenkel Topping in a short time had presented several key challenges and issues for BCN to help them overcome. 

Each acquired business had its own unique systems, technologies and applications that had to be integrated into the Frenkel Topping infrastructure. This required strong connections and collaboration between businesses to drive them all forward, together.  

As more companies were acquired, it was key that every part of the consortium reached the highest levels of threat protection. The sensitive types of data and information makes every Frenkel Topping business a target for cybercrime. Additionally, the legalities of compliance and regulation are a key consideration at every step. 

Frenkel Topping had expanded from a group of 90 team members to around 500 people in 3 years. Their users’ technology requirements and issues has also grown accordingly in complexity and volume. 

Video

Take a look at how the technology partnership between Frenkel Topping and BCN works for them and how it has affected their business. 

Solution: Partnership & Strategy

Frenkel Topping needed a partner who could guide them through each step of their technology transformation and alignment across the new brands in the group. Implementing changes across several businesses can be a dauting prospect for growing organisations. It can often evoke an uncertainty and fear in users and new systems. Great communication and understanding always has to be at the heart of this relationship.   

The leadership at Frenkel Topping needed to have the utmost confidence that BCN would take care of the technology elements required to underpin their strategy.  

BCN highlighted potential innovations and efficiencies within the solution so they could then inform the strategy in the most impactful and successful way. 

Having BCN as technology partner by their side allows Frenkel Topping to dedicate more time and resources to the overall consortium strategy. Their tech team is liberated to concentrate on product and service improvements that can be rolled out in a secure way. With clear and frequent communication and consultancy between us, these new ideas can then be assessed and tested together. 

Testimonial

One of the key strengths with BCN is that they really understand what we’re trying to do. It’s very much a tailored experience of support and guidance that gives us a range of experts to get through every challenge. Our C Suite always talk about BCN being an extension of our own technology team

Neil Paton

Director of Technology, Frenkel Topping Group

Solution: Azure Migration

As the business grew from 90 people to around 500 through organic growth and mergers and acquisitions, aligning their platforms and systems was paramount. 

Inevitably, the shape and infrastructure of each acquired business would be different and that meant the occasional curveball to manage.  

BCN was integral to the successful migration and rollout of Azure with our team offering a complete solution from inception and design right through to support and for each element, to ensure it was optimised and successful. 

The Azure solution delivered scalability and flexibility for Frenkel Topping as a cloud-based infrastructure that will pave the way for future developments and AI opportunities. It makes maintaining the entire network a simpler process for their tech team with updates and additions managed centrally.  

Solution: Cyber Security

With cyber security threats increasingly on the rise, robust security is paramount. The sensitive nature of data involved in Frenkel Topping’s work dictates that proactive security measures must be in place across every digital touchpoint. With the integration of 12 businesses, each at different levels of maturity for security tools and strategy, the BCN team was on hand to help level up any areas that weren’t comprehensively covered. 

Our own experience in the financial and legal sectors has shown how companies in these spaces are increasingly being targeted. Despite this, reports show that around 30% of UK companies are still without a successful cyber mitigation plan. By integrating a security strategy, including the implementation of Defender and Intune, we worked to protect vulnerabilities which could result in compromises across the whole organisation. 

This type of collaboration strengthens the relationship between us and makes the project outcomes the best they can be, every time. 

Testimonial

BCN is more than a vendor or partnership relationship. They are part of our team.

Neil Paton

Director of Technology, Frenkel Topping Group

Outcome

Getting the implementation, integration and development of digital technology right during an acquisition trail requires the strongest partnerships. Our work alongside Frenkel Topping has placed them in a great position to enjoy continued success with more efficiency and connections between each element of the consortium.  

The Frenkel Topping Group is now operating as a cohesive whole with technology as their foundation. 

Our relationship with Frenkel Topping Group has allowed us to shoulder a lot of the responsibility, so their internal technology team can focus on innovation and running the business. As a result, their efficiency has been radically improved with new additions and improvements to many of the services they provide. 

Our teams and people provided the enhanced product knowledge and expertise in a holistic way, acting as a resource for internal technology departments to consult and rely on when challenges arose.  

BCN played a large part in transforming the technologies of the 12 individual businesses to enable the consortium to move in the same direction, at the same time, with successful IT platforms in place. And BCN is always on hand to guide them there as their trusted technology partner. 

Next Steps

Opportunities for AI and automation across the organisation are currently being discussed and investigated between BCN and Frenkel Topping. With data heavy tasks in reporting and case management, this is something that we will explore together in the most valuable, secure and measured way. 

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