Networks Support for APS Salads

Network Support for APS Salads

The Client

APS Salads had a mission to grow and source delicious tomatoes grown in the most environmentally friendly way possible. A Pearson & Sons, (the founding company of APS Salads), specialise in growing and supplying outstanding, fresh, high quality tomatoes.

These values have remained throughout the business for over 60 years, focusing on growing produce  for flavour and quality in harmony with the beautiful British countryside.

Back in 1998 they were the pioneers of Combined Heat & Power (CHP) within the horticultural industry in the UK, which enabled them to generate their own electricity and sell it back to the national grid to power the local village in an environmentally efficient way.

The Challenge

APS Salads required an established IT service provider who could act as their dedicated IT department to provide them with a dedicated helpdesk and onsite technical resource, working to a published Service Level Agreement.

They required a fast response and resolution to their IT issues as downtime was particularly costly to their business operations, so 24/7 proactive monitoring of the key server functionality was essential.

In addition, APS Salads required the outsourced Helpdesk team to use a sophisticated remote management system that could access the Servers, PC’s, Macs and mobile devices on its network from any location.

The Solution

To attain the high levels of IT Support and Service Level required, APS picked BlueCoffee Networks’ fully inclusive IT support with proactive monitoring and remote management systems, together with onsite support and SLA.
We carried out a free network audit and provided a full recommendations report as part of the network support service.  As a result, we were able to tackle many inherent problems left by their previous IT provider, which APS had endured over an extended period of time.

The Benefits

As part of the network support solution, BlueCoffee Networks deployed its secure remote management support tools across the network, offering rapid response times without delays in waiting for onsite support, with a much lower carbon footprint.

In addition to the improved, productivity and profitability, there were many other important benefits, including:
•    Reduced downtime
•    Direct access to helpdesk and onsite support
•    Service level agreements
•    Microsoft trained and accredited technical staff
•    Improved system and user performance
•    Reduced environmental impact

“BlueCoffee Networks provide us with reliable, responsive IT support and services.  We have total confidence in their staff and we are totally dependant on them for the smooth running of our IT Systems. Considering the high levels and range of services that we use, we would regard BlueCoffee as excellent value for money.”