IT Network Support for Jones Gough Solicitors

Network Support for Jones Gough

The Client

Jones Gough LLP Solicitors are one of the North West’s leading law firms. They provide a valued and well-respected local service for their clients based in and around the Manchester and Cheshire area, extending to clients who are situated nationwide.

Delivering high levels of service, communication and documentation to its clients means a greater demand for reliable technology with high uptime and performance, together with resilient and secure storage.

The Challenge

Jones Gough have seen considerable growth over the last few years and have expanded into a new custom built office. The practice has not got the skill sets in-house to support their IT network or the resource to manage their internal systems. Jones Gough approached BlueCoffee Networks to offer a fully managed IT helpdesk for their IT network. This consisted of a proactive approach from the BCN helpdesk.

The Solution

To get the IT Support and specialist expertise needed to optimise their evolving and increasingly sophisticated IT infrastructure, Jones Gough opted for BlueCoffee’s fully inclusive managed IT service. BlueCoffee pro-actively monitor Jones Gough servers to look for potential problems and rectify them before they happen, as well as offering a quick response to any IT issues.

BlueCoffee have also set up their backups to automate offsite every evening and carry out regular DR tests, which are crucial in protecting the large amounts of data that are required to be archived by legal practices.

The Benefits

BlueCoffee Networks specialise in getting the best value and total cost of ownership on behalf of all our supported clients.  Reduced downtime from proactive monitoring, together with increased network performance means that productivity and profitability are noticeable benefits.

Other benefits include:

•    IT cost control
•    Reduced downtime
•    Improved system performance
•    Resilient storage and data security
•    Network monitoring

“Jones Gough are delighted to say that BlueCoffee Networks are our trusted IT Support and Service Partner.  We rely on BlueCoffee to do everything IT from the hardware through to proactively supporting and monitoring all elements of the IT Network. It is great to be able to concentrate on the work that we are good at, and leave the IT issues to the experts.”