IT Network Support for MMC Solutions

Network Support for MMC Solutions

The Client

MMC Solutions have a wealth of experience spanning more than 14 years, in wholesale and retail manufacturing, printing, POS and installation solutions.

By offering innovative and comprehensive in-house production services, MMC provide a complete manufacturing process, from large format printing, joinery, steel or wire work to complete onsite project management. MMC act as either a main contractor or subcontractor, within the most complex and demanding environments.

The Challenge

MMC are highly dependent on secure and reliable technologies having seen a large amount of change and growth over the last few years.

MMC did not have dedicated resources to fully support their IT network or the skill set to manage their internal systems. MMC approached BlueCoffee Networks to offer a reliable and effective outsourced IT Support service company wide. This consisted of a proactive, fully monitored approach from the BlueCoffee Helpdesk.

The Solution

To get the IT Support and specialist expertise needed to optimise their evolving and increasingly sophisticated IT infrastructure, MMC opted for BlueCoffee’s fully inclusive managed IT service. BlueCoffee proactively monitor MMC’s servers to pre-empt potential problems and rectify them before they happen, as well as offering a reactive Helpdesk with set Service Levels Agreements (SLA’s).
BlueCoffee have also set up their backups to automate offsite every evening and carry out regular DR tests on MMC’s behalf.

The Benefits

BlueCoffee Networks specialise in achieving high ‘first fix’ rates as part of the IT Helpdesk service.

By resolving IT issues quickly and efficiently, BlueCoffee ensure that they are achieving the very best value and service delivery for our supported clients.

Reduced downtime from proactive monitoring, together with increased network performance means numerous benefits, including:

•    Increased system performance and reliability
•    Improved Service Level Agreement
•    Reduction in IT Support Budget
•    Reduced downtime
•    Extended hardware lifespan and ROI
•    Network monitoring