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In the latest episode of the BCN podcast, “Not all AI is Equal Part 1” AI experts Fraser Dear, Head of AI and Data Innovation at BCN, and Andy James, AI and Power Platform expert, took listeners on a fascinating journey through the various categories of AI. Their insightful discussion laid the groundwork for Part 2, where the team delves deeper into the intricacies of Microsoft’s AI ecosystem.
The episode begins with the introduction of Microsoft’s Copilot, a versatile utility designed to assist users in tasks such as coding, writing, and image generation, much like Bing Chat. The accessibility of Copilot marks a significant shift in how users can engage with AI. While the basic version is free, organisations have the option to upgrade to Copilot Pro, which offers enhanced services for a monthly fee. This premium tier provides added functionalities and priority access during peak times. However, it’s important to distinguish these features from the Microsoft 365 Copilot, which is specifically built to enhance productivity within applications like Word, Excel, and PowerPoint.
As the discussion unfolds, it becomes clear that businesses often struggle to determine which Microsoft Copilot version best suits their needs. The 365 Copilot is deeply integrated with the Microsoft suite, offering tailored assistance for professional environments, focusing on workflow automation and intelligent recommendations based on user behaviour. In contrast, the general Copilot provides a broader range of assistance but lacks the deep integration necessary for enterprise-level productivity enhancement.
The episode further explores real-world use cases, showcasing how organisations are effectively implementing these AI features. Andy introduces Copilot Studio, a chatbot solution that leverages generative AI to gather insights from designated knowledge bases. This tool streamlines access to essential information stored in policy documents or employee handbooks, serving as a powerful resource for employees seeking instant answers to frequently asked questions, thereby saving valuable time.
Another exciting development highlighted in the episode is the rise of autonomous AI agents and the agentic era. These smart bots can proactively manage tasks such as scheduling meetings or sending reminders by interpreting user inquiries or monitoring relevant triggers. Their ability to work seamlessly across various platforms signifies a paradigm shift in office productivity and work-life integration, allowing employees to focus on strategic tasks that require human intellect and creativity.
However, integrating AI into business operations brings critical considerations, particularly regarding data security and compliance. Fraser delves into the security infrastructure surrounding OpenAI models within the Microsoft Azure domain, emphasising that Azure OpenAI ensures data isolation and storage standards to protect sensitive information. This assurance that organisational data will not be mingled with other users’ information provides a foundation of trust necessary for companies hesitant about the risks associated with AI.
The podcast doesn’t stop at addressing AI functionalities; it also emphasises the indispensable role of having ‘good’ data to train AI. Data quality is a crucial determinant of the effectiveness of any AI model. Organisations are encouraged to consider how they can structure their data inputs to optimise their AI outputs. By working toward a robust data governance strategy, businesses can enhance compliance measures, fortify their data management frameworks, and ultimately leverage AI capabilities for substantial results.
As the conversation progresses, the goal is to equip organisations with the knowledge to select the right AI tools suited for their unique challenges. By demystifying the configurations available within Microsoft’s offerings, businesses can confidently embark on their AI journey. Understanding the different functionalities, use cases, and security measures empowers businesses to make informed decisions.
The insights shared in this episode provide a comprehensive roadmap for businesses to navigating AI, in particular navigating Copilot. For organisations looking to thrive in a tech-driven future, grasping the intricacies of these tools and fostering a culture of innovation propelled by AI capabilities is essential.
At BCN, our position as a leading Microsoft partner showcases our expertise and capabilities. We understand the complexities involved in choosing the right AI tool for your business and are committed to supporting you at every step of the journey. To discover how AI can transform your business, contact our AI experts today.
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