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Enhance logistics operations with AI-powered automation. Streamline supply chains, reduce costs, and deliver smarter outcomes across your business.
CHALLENGES
Logistics teams are under constant pressure to deliver more with less, all without disrupting live operations. Common challenges include:
AI for logistics is designed to support teams in addressing these challenges, without replacing existing systems or halting day-to-day delivery.
OPPORTUNITIES
The logistics sector is experiencing fundamental change driven by AI and automation. Traditional manual processes are giving way to intelligent systems that predict, adapt and optimise in real time. From warehouse floors to transport planning, AI is influencing how goods move and how organisations respond to disruption.
When applied effectively, AI for logistics can improve response times, cost control and service reliability. Rather than simply automating existing processes, it helps logistics teams identify patterns, anticipate issues and make more informed decisions within defined operational and governance constraints.
AI analyses historical data, market trends, and external factors to predict demand with remarkable accuracy. This helps you maintain optimal inventory levels, reduce waste, and ensure you have the right stock in the right place.
AI-powered routing considers traffic patterns, weather conditions, delivery windows, and vehicle capacity to create the most efficient routes. This supports more efficient fleet utilisation, reduced fuel consumption and improved delivery reliability.
AI coordinates warehouse activities from receiving to dispatch, optimising pick paths, managing inventory placement, and coordinating automated systems. This reduces manual handling, accelerates order fulfilment, and minimises errors.
AI provides complete visibility across your supply chain, tracking shipments, monitoring delays, and identifying potential disruptions before they impact operations. You can respond proactively rather than reactively.
Agentic AI systems make operational decisions independently based on predefined parameters and learning from outcomes. These systems handle routine choices around scheduling, resource allocation, and problem-solving.
AI SERVICES AND SOLUTIONS
AI Agents act as intelligent digital assistants within logistics environments, automating routine tasks and supporting operational decision-making.
From monitoring shipments and responding to exceptions to assisting with demand forecasting and customer queries, AI Agents help logistics teams reduce manual workload, improve responsiveness, and maintain control across complex supply chains.
The result: fewer delays, faster responses, and tighter control across increasingly complex supply chains.
Large Language Models (LLMs) enable logistics organisations to analyse, generate, and simplify large volumes of operational and commercial information, freeing up time and resources across the supply chain. From interpreting shipment data and supplier communications to supporting customer service, reporting, and decision-making, LLMs help logistics teams work faster, more accurately, and with greater consistency.
Your teams get hours back each week, fewer errors, and a faster path to commercial and operational decisions.
The Copilot Readiness Assessment helps logistics organisations prepare for AI adoption while identifying high-impact use cases across transport, warehousing, and supply chain operations. Through targeted workshops, data readiness audits, strategic planning, and deployment guidance, we ensure Copilot can be applied effectively to improve planning accuracy, operational efficiency, and decision-making across your logistics function.
You get a clear, actionable roadmap that derisks adoption and accelerates efficiency, accuracy, and planning improvements.
The Copilot Chat Adoption Programme helps logistics organisations adopt Copilot Chat in a practical, low-risk way, supporting teams across operations, planning, customer service, and management. The programme focuses on embedding AI into everyday workflows to improve productivity, information access, and decision-making, without disrupting existing systems or processes.
Through structured onboarding, role-based use cases, and clear governance guidance, we help logistics teams use Copilot Chat confidently and consistently.
Want to embrace AI in your logistics operation but not sure where to start? Our AI Kickstarters are short, structured projects designed to help logistics organisations identify practical AI opportunities and achieve quick wins. Each engagement focuses on real operational challenges, providing a clear, low-risk starting point for your AI journey.
You get practical results, not theory. and a confident foundation to scale AI across your logistics operation.
Power BI enables logistics organisations to turn complex operational data into clear, actionable insights. By consolidating information from transport management systems, warehouse platforms, and supply chain partners, Power BI delivers real-time visibility into performance, costs, and service levels.
Teams gain instant visibility over performance, costs, bottlenecks, and service levels, turning data chaos into confident, data-driven decisions.
Power Apps allow logistics organisations to rapidly build custom applications tailored to their operational workflows. Whether streamlining warehouse processes, capturing driver and delivery data, or connecting systems across the supply chain, Power Apps provide flexible, low-code solutions that improve efficiency, accuracy, and visibility without heavy development overhead.
You eliminate paper, reduce errors, connect siloed systems, and empower operations with flexible apps that fit the way your business really works.
Adopting AI in Logistics: Training and Enablement
Our AI training gives logistics teams a clear understanding of how AI can be built into workflows and can be applied across planning, analysis, automation and operational decision-making. Sessions focus on practical use cases and real-world scenarios rather than abstract concepts or tools in isolation.
Outcomes include:
OUR APPROACH
We take a structured, practical approach to helping logistics organisations adopt AI with confidence and control. Our methodology is built around three phases: Prepare, Deploy & Extend, and Customise, each designed to deliver real operational value at every stage of your AI journey.
We help you get AI-ready by strengthening the data foundations that logistics AI depends on. This includes reviewing data quality, system integration, access controls, and sensitive data. The goal is to reduce risk while ensuring your data is ready to support AI-driven insights and automation.
Once prepared, we support the deployment of your first AI capabilities, such as copilots, analytics tools, or automation solutions. We provide practical training and workshops to help teams use AI effectively, alongside guidance on extending capabilities through connected platforms and workflows to unlock additional operational value.
To maximise impact, we design and build bespoke AI solutions tailored to your logistics operation. Working closely with your teams, we develop custom tools, applications, and AI-driven processes that address specific challenges across transport management, warehousing, forecasting, and supply chain optimisation.
SOLUTIONS
Different teams across your logistics operation face unique challenges that impact efficiency, costs, and customer satisfaction. Manual processes slow decision-making, lack of visibility creates bottlenecks, and reactive approaches mean problems escalate before you can respond. AI supports departments across logistics operations by automating repeatable activities, improving visibility across systems, and informing more consistent operational decisions. Our solutions are designed for logistics environments, focusing on practical improvements rather than theoretical capability.
Manual picking and inventory tracking lead to errors, delays, and wasted labour hours. AI can optimise warehouse layouts, coordinates picking routes, and automates stock replenishment, reducing fulfilment time whilst improving accuracy across operations.
Route planning and vehicle scheduling consume valuable time whilst fuel costs and maintenance expenses climb. AI is able to dynamically optimises routes, predicts maintenance needs, and manages fleet capacity, cutting costs whilst improving delivery performance.
Customer enquiries about shipments and deliveries overwhelm your teams with repetitive questions and manual tracking. AI-powered chatbots can handle routine queries instantly, provide real-time tracking updates, and route more complex issues to customer service teams with the right context, improving response times and consistency.
Demand volatility and supplier uncertainties make accurate planning nearly impossible using traditional forecasting methods. AI can analyse multiple data sources to predict demand patterns, optimise inventory levels, and identify supply chain risks before they impact operations.
Manual invoice processing and spend analysis across multiple suppliers create administrative burden and limit cost visibility. AI is able to automates invoice matching, identifies spending patterns, and highlights cost-saving opportunities, accelerating approvals whilst reducing procurement expenses.
MICROSOFT CLOUD PARTNER
As one of the only UK Microsoft Solutions Partners with all 6 partner designations, we’re the perfect team to deliver Microsoft’s world-leading solutions. We’ll help your lostics company to meet tomorrow’s challenges. Ready to boost productivity, drive efficiency, maximise flexibility and stay secure? Let’s talk.
OUR EXPERTISE
WHY BCN
Logistics organisations need AI partners who understand both the technology and the operational realities of complex supply chains. At BCN, we support logistics teams by applying AI in practical, governed ways that improve visibility, efficiency and decision-making. Across our clients we find that small changes using AI can make a big impact.
As a Microsoft Partner, our teams work with AI as part of their own internal workflows and client delivery, allowing us to share real-world experience alongside proven approaches developed with logistics and supply chain organisations.
We support organisations across the full AI lifecycle, from data preparation and security through to deployment and ongoing optimisation using Microsoft AI tools. Alongside technical delivery, we focus on building understanding and confidence within teams so AI can be used effectively in day-to-day logistics operations.
We partner with over 1600 businesses across the UK and abroad, trusted to deliver leading IT support and digital transformation solutions for all aspects of their operations, including logistics and supply chain management.
Our growing team has industry-recognised accreditations and expertise from our leading in-house academy. We're always one step ahead, providing our staff with the latest in technical and business operations training and support.
Our clients remain partnered with BCN within the crowded managed service market. Our leading services, expertise, and people make us the go-to provider for long-term managed IT support services.
Continue to explore our insights on AI for logistics companies
Ready to unlock AI's potential across your supply chain? Our expert team helps you implement intelligent automation that delivers measurable improvements in efficiency, costs, and customer satisfaction.
