BCN: IT Support & Services

BCN was formed in Wilmslow, just south of Manchester, in 2009 by two entrepreneurs Simon Kelf and Matt Smith.

It is said that opposites attract, and that’s very much the case here as Simon’s commercial flair and drive, combined with Matt’s engineering and development prowess, made for a compelling proposition. BCN achieved immediate success, securing profitable revenue in its first year. The initial solution set leaned towards “on-premise” ICT solutions and services, but as the customer base grew, so did the integration of proactive support services.

The desire to innovate and develop new technologies and annuity services has enabled 25% year on year growth. This, in turn, has attracted more customers, further staff, and the investment in a resilient, UK-based cloud platform providing end-to-end infrastructure and the application stack to underpin a truly world-class user experience.

Against this backdrop of success, BCN is fully committed to an ambitious growth strategy, and has added industry heavyweight Tom Kelly as Chairman to the existing board. Tom brings great insight, market knowledge and a stunning personal and business network to the table, supporting the company’s next phase of development and success.

Commenting on the BCN investment Tom said,  “I was immediately impressed with Simon and Matt from the first time I met them. Their passion to win and support their clients was hugely evident, which is reflected in the independent research showing BCN to be a World Class support business. The entrepreneurial flair is exemplified in the team spirit and buzz within the company. But first and foremost, the client is front of mind.”

The board strategy is to drive greater recurring/annuity revenue, whilst widening the portfolio of forward-thinking solutions and business critical applications. BCN is large enough to cope yet small enough to care, and this is reflected in its World Class support rating of 89% (Net Promoter Score), one of the very few in the UK services sector.

With prestigious new offices at Manchester Airport’s Trident Park, 30 staff and over 1,300 service contracts, BCN is an energetic, driven and exciting IT Company of which the UK can be proud.

Simon Kelf

PASSION

‘We are people that love what we do. If your heart isn’t in it, why do it?’

Matt Smith

COMMITMENT

‘Our customers always come first. And actions speak louder than words.’

Tom Kelly

TEAM

‘We encourage people to help others. It’s what makes a business great.’

Corporate Social Responsibility

Corporate responsibility is good for business, our clients and the environment.

Wherever possible, we try to ensure that our operation and work is always environmentally friendly and utilises sustainable materials, services and practices.

A World Class Service

Our clients have given us a Net Promoter Score of 89%.

BCN Net Promoter Score
IT Services average

That’s 22% over the industry average of 67%! The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. You can imagine why we’re so proud of our service. 

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