BCN: IT Support & Services

BCN was formed in Wilmslow, just south of Manchester, in 2009 by two entrepreneurs Simon Kelf and Matt Smith.

It is said that opposites attract, and that’s very much the case here as Simon’s commercial flair and drive, combined with Matt’s engineering and development prowess, made for a compelling proposition. BCN achieved immediate success, securing profitable revenue in its first year. The initial solution set leaned towards “on-premise” ICT solutions and services, but as the customer base grew, so did the integration of proactive support services.

 

The desire to innovate and develop new technologies and annuity services has enabled 25% year on year growth. This, in turn, has attracted more customers, further staff, and the recent investment from Beech Tree Private Equity to support the next stage of BCN’s success.

The Board’s strategy is to drive greater recurring/annuity revenue, whilst widening the portfolio of forward-thinking solutions and business critical applications through a robust “buy & build” acquisition model, offering customers increased choice.

BCN remains fully committed to delivering service excellence to its customer base as reflected in its World Class NPS support rating of 89% (Net Promoter Score) and Megabyte Award for Best Performing Company in 2018.

With prestigious offices at Manchester Airport’s Trident Park, 45 staff and over 2,000 service contracts, BCN is an energetic, driven and exciting IT Company of which the UK can be proud.

Simon Kelf

PASSION

‘We are people that love what we do. If your heart isn’t in it, why do it?’

Matt Smith

COMMITMENT

‘Our customers always come first. And actions speak louder than words.’

Corporate Social Responsibility

Corporate responsibility is good for business, our clients and the environment.

Wherever possible, we try to ensure that our operation and work is always environmentally friendly and utilises sustainable materials, services and practices.

A World Class Service

Our clients have given us a Net Promoter Score of 89%.

BCN Net Promoter Score
IT Services average

That’s 22% over the industry average of 67%! The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. You can imagine why we’re so proud of our service. 

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