IT Solutions
Depend on us to get your organisation to the next level.
Sectors
BCN have a heritage of delivering outcomes through our cloud-first services and currently support over 1200 customers across specialist sectors.
About Us
Your tech partner
Your voice within our business
At BCN, our commitment to customers goes beyond providing you with cutting-edge tech solutions and expert services. We aim to be a true partner in your success, helping you deliver for your partners, clients and customers by ensuring you are supported with a proactive service that gives you what you need, every time.
That’s why we have brought together a new Customer Experience team, dedicated to enhancing your experience with BCN by opening the lines of communication even further and ensuring your voice is heard within our business.
Our aim is to foster an environment of open, honest and proactive communication so that we can continually improve the quality of service we deliver for you. By focussing on building relationships rather than simple partnerships, we can create opportunities for growth that deliver genuine value for us all.
BCN's Customer Experience Team
Our Customer Experience team will be another point of contact, working alongside your dedicated Account Manager to provide seamless support.
We believe in keeping you informed. Expect regular updates on your projects, strategy, innovation, and any issues that might impact you.
We’re only as good as the service we deliver, so our Customer Experience team will be conducting regular reviews to ensure service quality remains high.
We are here to listen and act. Whether it’s a concern or a complaint, our Customer Experience team is always on hand to ensure a swift resolution.
Our commitment to service quality is tracked and measured to ensure we can continually work to build, improve, and exceed your expectations.
Our Customer Experience team ensures all the contractual obligations of our partnership are being met so that we can deliver added value at every turn.
Knowledgeable service from our team shows their products in the best possible light.
Our Customer Experience team is dedicated to creating a transparent, responsive and supportive environment that prioritises your needs. They are your champion within BCN, advocating for you to ensure you are always getting the best service and solutions from us as your chosen technology provider. Your trust is not something we take lightly, and we are committed to taking a comprehensive and proactive role in delivering success for your business.
With our new Customer Experience team, you can expect high-touch, personalised support that prioritises your business goals and enhances your overall experience with BCN.
Rob Davies, CEO
We’re here to make your technology journey smoother, more efficient, more valuable and ultimately more rewarding.
Your dedicated Account Manager will still be your go-to person any time you need to get in touch, but they will now be supported by our expert Customer Experience team, who will keep in regular contact to ensure you’re getting everything you need from us.
As this is a newly launched service, we are reaching out to customers over the coming weeks to introduce your Customer Experience Manager alongside all their contact details.
