IT Solutions
Depend on us to get your organisation to the next level.
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BCN have a heritage of delivering outcomes through our cloud-first services and currently support over 1200 customers across specialist sectors.
About Us
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Freeman Clarke Summer Conference
Thanks for visiting the Freeman Clarke Summer Conference page. Here you'll find Mark Rotheram's Power Point presentation as well as some more information on how we can help you ignite your AI and Automation journeys.
Ignite Innovation
BCN’s AI Kickstarters are short, packaged projects, designed to ignite your business’s AI journey. Each Kickstarter is designed to be easy to implement, but is tailored to your needs, delivering transformative improvements in your existing business processes.
A 5-day program designed to introduce your business users to Generative AI via Microsoft Copilot Studio.
An 8-day program designed to introduce your business users to the capabilities of Generative AI by building a Custom Copilot within a Power App.
An 8-day program designed to introduce your business users to the capabilities of AI Builder Services within the context of an automated Power Automate Workflow.
Transforming Business Processes
Explore unique applications of AI technology and how we have helped our customers transform internal processes and business operations.
Accelerating response times
This client is inundated with PQQs – many of which require similar responses – and asked BCN to help lighten the load for its over-stretched bid team.
A simple, intuitive app was developed, which uses generative AI to search the business’s previous PQQs and company data, and surface relevant information to complete new tenders. Instead of starting each one afresh, the bid team now edits a response produced by the AI, ensures its relevance, and submits.
From a project lasting just three weeks, the client has gone from overwhelm, to over-delivery – achieving massive time-savings during the PQQ preparation phase, to responding to tenders faster than its competition.
REMOVING MUNDANE AND REPETITIVE TASKS
This client wanted to use AI to reduce the manual task of inputting high volumes of purchase orders.
BCN developed an AI tool to check order documentation as it arrives from buyers; ensure the information is correct, and transfer it into the wholesaler’s downstream system for processing.
The AI works on a confidence score. It uses document intelligence to understand each PDF order as it arrives, then converts it into machine-readable data.
The baseline confidence score is set at 90% – any documents scoring above this are determined to be clearly understood. Any scoring below requires human intervention to check the order and validate the AI’s understanding.
Positive reinforcement leads to better results. Each time an order is checked and the AI is trained to understand the content better, the confidence score goes up – and the need for the team to get involved reduces.
Streamlining customer service
They turned to BCN to reduce the burden of IT support queries, by using AI to provide a response.
Data in the business relating to IT support queries has been centralised and overlaid with a Large Language Model (LLM) which indexes the data and can respond to queries with relevant answers and documentation.
Support tickets from users are logged with the IT team, who input a natural language prompt into the AI. The AI provides an answer to the question and a solution, as well as relevant supporting documents that already exist within the business. The IT team then passes the information over to the user to resolve their issue.
The result? Faster response times, faster resolution, and more time freed up in the IT team to focus on the strategic projects that really matter.
