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Online Series: AI That Works

6 min read

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AI That Works: Practical AI for Real Business Impact

AI is changing the way we work. But how do you make it work for your business without wasting time or taking risks? That’s what AI That Works is all about. In every session, we’ll share step-by-step guidance and practical tips so you leave with actions you can take right after the session.

Why join the series?

  • Stay secure: Learn how to avoid AI risks and meet compliance requirements.
  • Get practical: Real-world steps, not sales pitches.
  • Ask the experts: Live Q&A with BCN and Microsoft specialists.

 What’s in the series? Over the online series, we’ll cover the topics that matter most for businesses looking to adopt AI with confidence. From starting safely with AI to building AI agents and boosting productivity with AI. Every episode is focused on helping businesses make AI work without complexity or and reduced risk.

Episode 5 – Building AI for Your Business: AI Assistants That Take Action

  • Date: 8th October 2026
  • Time: 12pm – 12:45pm (BST)
  • Location: Microsoft Teams

You’ll Learn:

  • How Copilot Studio takes AI beyond personal productivity: Discover the difference between the AI assistants you can build for yourself and business-wide agents that can be shared across your organisation and connected to live systems.
  • What makes a business-ready AI assistant: Learn the five building blocks of a Copilot Studio agent, including knowledge, actions, triggers and channels, and how they work together to automate real business processes.
  • Real-world use cases across the business: See live demonstrations of AI assistants designed for HR onboarding, customer service and IT operations, and explore how agents can answer questions, raise requests, update records and trigger actions automatically.
  • How to identify your first AI agent opportunity: Learn how to choose the right process to automate, apply the right governance and guardrails, and build a practical roadmap for introducing AI assistants into your organisation.

You can watch the previous episodes on-demand here:

Episode 1 – Getting Started with AI: How to Start Safely and Smartly

AI adoption is accelerating but if not done with care, so are the risks. Shadow AI, unmanaged tools, and compliance gaps can put your business at risk.

In this first session, we shared the key steps to start safely.

Watch the recording, you’ll learn:

  • The key questions to ask before choosing any AI tool, so you pick the right one safely and confidently.
  • How to bring the right people into the conversation early to speed up adoption and avoid roadblocks.
  • Simple, secure ways to weave AI into your existing processes, without big budgets or disruption.

Watch the recording of Episode 1 here.

Episode 2 – How to Prompt AI Properly

AI is only as useful as the instructions it’s given. Vague prompts lead to poor outputs, rework, and frustration, which is where many teams get stuck.

In this session, we focused on how to prompt AI properly, using simple structures that work in real day‑to‑day roles.

Watch the recording, you’ll learn:

  • How to write prompts that actually worked, using clear, repeatable structures that reduced busywork and delivered reliable results first time.
  • Practical, real‑world examples for everyday tasks such as emails, summaries, meeting prep, research, task lists, spreadsheets, and project updates, all shown with clear before‑and‑after improvements.
  • How safe use was built into the prompting process, including how to avoid exposing data, spot risky behaviour, and apply simple checks to stay compliant.

Watch the recording of Episode 2 here.

Episode 3 – Everyday Hints and Tips Hidden in Your Work Tools

Choosing the right tools and knowing how to prompt are great starting points. But the real question is what does it actually look like on a normal working day, in the applications your team already uses.

 

In this session, we put M365 Copilot to work live across Outlook, Word, Excel, and Teams. No theory, no slides, just real prompts and real outputs.

 

Watch the recording, you’ll learn:

  • How to cut through long email threads in minutes, extracting key decisions, outstanding actions, and drafting replies without reading every message.
  • How to pull together rough notes, brain dumps, and scattered documents into a structured executive summary using a single prompt, and rewrite it to sound like you.
  • How to clean up messy spreadsheet data, build charts, and answer analyst-level questions over your data without writing a single formula.
  • How to catch up on meetings you missed, find every action assigned to you, and get back into a conversation as if you were there all along.

Watch the recording of Episode 3 here.

Episode 4 – How to Automate Everyday Work: Building Your First AI Assistant

Most organisations have started experimenting with AI prompts. But what if you could turn your best prompts into AI assistants that help your team complete tasks faster and more consistently?

In this session, we demonstrated how to build your first AI agent using Microsoft 365 Copilot. No coding required. Through a series of live demos, we showed how agents can support sales, marketing, legal and operational tasks by combining clear instructions with trusted business knowledge.

Watch the recording, you’ll learn:

  • How AI agents differ from standard Copilot conversations and when they’re most useful.
  • The simple four-step framework for creating agents that deliver consistent, reliable outputs.
  • How to build practical agents for sales preparation, contract reviews and marketing content creation.
  • How to safely share agents across your organisation while maintaining control and governance.

Watch the recording of Episode 4 here.