IT Solutions
Depend on us to get your organisation to the next level.
Sectors
BCN have a heritage of delivering outcomes through our cloud-first services and currently support over 1200 customers across specialist sectors.
About Us
Your tech partner
Microsoft
8 min read
Outsourcing IT support has become a key strategy for modern businesses. Rising complexity, heightened security demands and the push for efficiency mean organisations are rethinking how they manage technology. Instead of relying solely on internal teams, many now rely on trusted external partners. The result is leaner operations, lower costs, stronger security, and faster innovation.
For business leaders, the decision is more than tactical. IT support outsourcing is a strategic move. It allows companies to reduce overheads, access deep technical expertise and build resilience without the limitations of an in-house team. As technology becomes central to every modern business, outsourcing is an essential step for organisations wanting to compete and grow with confidence.
Recruiting and retaining in-house IT specialists is expensive. Salaries, training and software licences quickly increase operating costs. Outsourcing IT allows you work with experts in the way you need, as your business scales.
Deloitte’s Global Outsourcing Survey found that cost reduction is no longer the only goal. While 70% of organisations once prioritised savings, today just 34% do. The focus has shifted to service quality, access to talent and agility.
BCN’s outsourced IT model reflects this evolution. Our fully managed IT service bundles deliver measurable outcomes, improved uptime, stronger security and long-term scalability.
Outsourcing IT support keeps employees productive and businesses optimised, maintained, and secure, not just keeping systems running but ensuring every part of the organisation operates efficiently. With expert oversight and access to the latest technology, trends, and best practices, businesses can stay ahead of potential issues before they impact performance.
Specialist support teams continuously monitor systems, identifying unusual activity and responding quickly to any emerging issues. This proactive approach minimises disruption, protects productivity, and ensures operations continue smoothly.
According to Siemens research, downtime costs for small and medium-sized enterprises can reach as high as £110,000 per hour. For many organisations, even a brief disruption creates serious financial strain. That’s why the ability to respond fast and resolve problems efficiently is critical. With advanced monitoring, proactive alerts, and immediate escalation, providers like BCN ensure businesses remain secure, optimised, and resilient.
When you outsource your IT support, you free your internal teams from the constant demands of troubleshooting and maintenance. This shift allows your staff to concentrate on what truly matters, innovation, strategic planning, and achieving your core business objectives. Instead of spending valuable time resolving technical issues, your team can focus on initiatives that drive growth and competitive advantage.
By removing the burden of routine IT tasks, you’ll see a marked improvement in productivity across your organisation. Your employees can dedicate their energy to high-value projects that directly impact your bottom line, whilst your outsourced IT partner handles everything from helpdesk queries to system updates efficiently in the background.
Beyond maintaining your systems, a quality IT support partner acts as a trusted adviser, helping you harness the full potential of AI, data, and intelligent business processes. These technologies are now central to driving performance, innovation, and long-term growth.
By outsourcing IT support, your team can focus on innovation and AI-driven initiatives while we handle the day-to-day tasks that keep your business running smoothly. This frees your resources to concentrate on strategic priorities without being bogged down by routine maintenance.
Your IT partner will provide expert guidance on emerging tools and recommend solutions tailored to your specific business challenges. This could mean implementing Power BI to unlock powerful data analytics and visualisation for better decision-making, deploying AI-driven automation to streamline repetitive processes, or introducing Statistical Process Control (SPC) to monitor and improve operational efficiency. Cloud migration and infrastructure modernisation further enhance flexibility and scalability, helping your business adapt to changing demands with confidence.
Leading IT support providers help organisations leverage data-driven methodologies, automation, and AI insights to gain deeper understanding of their operations and performance. It’s this combination of cutting-edge technology and intelligent process design that transforms outsourced IT support from a simple service into a strategic partnership for innovation and growth.
Take steps to improving productivity, collaboration and security today
Outsourcing IT support doesn’t just give you technical expertise, it also connects you to strategic advantages that are often overlooked. A trusted Microsoft partner can help you navigate the complex world of software licensing, ensuring you only pay for what you need while maximising value from your existing investments.
Beyond licensing, many organisations miss out on funding opportunities available through Microsoft funding programs. These funding pots can offset costs for projects like cloud migration, security enhancements, or AI adoption, but they’re only accessible through certified partners. By outsourcing IT support to a provider like BCN, you gain insider knowledge and access to these resources, helping you innovate faster and more cost-effectively.
As your organisation grows or pivots, your IT requirements will inevitably change. Outsourced IT support offers the flexibility to scale your services up or down seamlessly, without the complications of hiring, training, or redundancy. Whether you’re opening new locations, launching products, or navigating seasonal fluctuations, your support can adapt in real-time to sector changes .
This adaptability extends to service customisation as well. From basic help desk support to comprehensive managed services, you can upgrade your coverage to match your current priorities and budget, ensuring you’re always getting exactly what your business requires.
Cyber security is one of the most pressing risks facing businesses today. Attacks are more sophisticated, persistent and costly than ever, requiring specialist skills and constant monitoring. Outsourced IT support provides access to dedicated experts who strengthen protection, recommend trusted tools and manage risks proactively.
Partnering with an external provider gives organisations access to dedicated security professionals who implement enterprise-grade protection. Endpoint security forms the first line of defence. Each connected device is a potential entry point, so advanced tools continuously monitor activity, detect unusual behaviour and stop malicious actions before they cause harm.
Firewall security adds another essential layer of defence by filtering traffic between internal systems and the outside world. Managed firewalls are updated and monitored continuously to block unauthorised access and prevent harmful data from reaching business networks.
Proactive penetration testing takes protection a step further by simulating real-world cyberattacks. These controlled tests expose weaknesses before attackers can, allowing organisations to close security gaps and strengthen resilience.
Managed Detection and Response (MDR) takes security a step further by providing continuous threat monitoring and rapid incident response. Using advanced analytics, AI-driven detection, and expert oversight, MDR services identify and neutralise potential attacks in real time. This proactive approach ensures that suspicious activity is contained before it can cause damage, helping businesses maintain continuity and minimise disruption.
Beyond security, compliance remains vital. Businesses must adhere to frameworks such as GDPR, ISO and sector-specific regulations in healthcare, finance and legal services. Through continuous monitoring, vulnerability testing and expert oversight, IT support outsourcing helps organisations maintain compliance, protect data and preserve customer trust.
BCN has a long track record of helping organisations unlock value from technology. As a Microsoft powerhouse, BCN delivers services that are built around people as much as systems. The focus is always on relationships, outcomes and success.
By choosing BCN for outsourced IT support, organisations benefit from:
Whether it’s Managed Network Services, Cloud Backup and Recovery, or complete IT Managed Services, BCN’s offering is designed to keep businesses secure, productive and ready for the future.
Outsourcing IT support is more than a cost-saving measure. It is a strategy for resilience, growth and innovation. From lowering operational overheads and ensuring 24/7 uptime, to delivering advanced security and scalable solutions, the benefits are clear.
In today’s landscape, technology underpins every competitive advantage. Businesses that outsource IT support position themselves to thrive. With a trusted partner like BCN, organisations gain not just technical expertise but a long-term ally committed to powering progress.
For businesses seeking reliable, flexible, and innovative IT support outsourcing, BCN offers the clarity, confidence and capability to succeed.
Book your free consultation today
Read some of our latest guides and resources to help you with your digital transformation journey
