AI
Unlock new levels of productivity with transformational solutions driven by the latest advancements in AI.
IT Solutions
Depend on us to get your organisation to the next level.
Sectors
BCN have a heritage of delivering outcomes through our cloud-first services and currently support over 1200 customers across specialist sectors.
About Us
Your tech partner
Helping NHS Trusts move from M365 Copilot access to safe, structured and meaningful adoption
TRUSTED BY
With M365 Copilot now rolling out across the NHS, the real challenge is no longer access, it’s safe, structured adoption, which is exactly where BCN supports trusts as a Microsoft partner.
For many trusts, gaining access to M365 Copilot is a new way of working, where teams can access intelligence faster, reduce administrative burden, and make better decisions with the data they already have.
Across early conversations with NHS organisations, there’s still uncertainty around what’s being deployed, who it’s for, and how to approach it safely and effectively.
That’s why the Trusts that succeed will be the ones that take a structured approach from day one.
1. Deploy M365 Copilot with the right foundations
Before M365 Copilot can deliver value, you need to work through the basics. Data quality, SharePoint structure, and permissions all directly impact how M365 Copilot behaves and what it surfaces.
At the same time, there are questions around rollout. How licences are distributed, which roles should be prioritised, and what success should look like.
M365 Copilot Readiness Assessment: Understand where your Trust is across data, security, and M365, and any next steps.
SharePoint Permissions Audit: Identify risks, reduce oversharing, and ensure M365 Copilot works with clean, well-structured data.
Deployment planning and implementation: Define use cases, prioritise user groups, and roll M365 Copilot out in a way that delivers early value.
2. Manage adoption and drive real usage
Adoption is the biggest barrier to successful M365 Copilot implementation.
Trusts need a structured approach that helps users understand where M365 Copilot fits into their day-to-day work, and builds confidence through real use cases.
For many NHS organisations, this starts with M365 Copilot Chat.
It’s often the first place teams engage with M365 Copilot, and the quickest way to show value. But without guidance, it can remain underused or misunderstood.
Copilot Chat adoption programme: Help teams move beyond experimentation and start using M365 Copilot in meaningful, repeatable ways.
Role-based enablement: Show different teams how M365 Copilot applies to their specific challenges and workflows.
Use case development: Focus on real operational problems, not generic capability.
3. Control risk, governance, and long-term value
With increased M365 Copilot usage, so do the questions around control.
Security and compliance teams want to understand how data is accessed, how to prevent oversharing, and how to maintain visibility across the Trust.
There’s also considerations around observability, usage tracking, and how tools like M365 Copilot Studio are managed safely at scale.
Without this layer, organisations risk limiting adoption or exposing themselves to unnecessary issues.
Governance frameworks and guardrails: Define policies that balance innovation with control.
Observability and usage insight: Understand how M365 Copilot is being used and where value is being created.
Ongoing optimisation: Adapt your approach as usage evolves and new capabilities are introduced.
BCN Healthcare has been working with NHS Trusts since 2008, supporting over 80 NHS Trusts across the UK.
We’ve partnered with trusts on data and transformation programmes, helping improve how information is structured and used to make decisions.
That’s why our approach to M365 Copilot is different.
We understand that the value of M365 Copilot is directly linked to the quality of the data it can access, the governance around it, and the way teams are already working.
We’re helping NHS Trusts make it useful, safe, and scalable in the context of the wider transformation they’re already delivering.
M365 Copilot Adoption Services
We know that businesses invest a lot in AI technologies and want to see a clear return on that investment.
Our workshops are here to help you do just that! With practical advice and hands-on experience, we’ll show you how to make the most of your AI investments. Learn how to seamlessly integrate AI into your operations and achieve the results you’ve been aiming for
Benefits of our workshops include:
This 1-hour workshop is designed for organisations eager to inspire their staff and explore the power of AI without the need for Microsoft 365 Copilot licences. Using the freely available Copilot Chat experience, we demonstrate practical AI use cases that can benefit individuals and teams across your business right now.
The Copilot Skills Accelerator is a flexible, live-led enablement program built around our proven curriculum. It delivers practical, role-relevant training and coaching across key areas of Copilot, providing structured learning while allowing for real-world experimentation and feedback.
This 90-minute, high-impact virtual workshop is designed to give business leaders and key stakeholders clarity around the real-world capabilities of Microsoft 365 Copilot. Using live demonstrations tailored to your team’s roles or industry, the session showcases how AI can support productivity, decision-making, and innovation across collaboration, content creation, and analytics
A comprehensive, 12-month enablement journey, that helps embed Microsoft Copilot Chat into your organisation’s daily workflows. This programme is ideal for organisations that want to scale AI adoption safely and effectively. It’s tailored to support a range of roles and teams, ensuring everyone benefits from practical, role-relevant AI skills
Understand how BCN Healthcare can help
