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Projects, Resource and Service Management

Dynamics 365 Business Central offers project management features for streamlining operations, while service management optimises customer interactions, forecasting, and warehouse efficiency.

Resource Planning & Projects

Project Management

Business Central offers project management features that let you organise and control the numerous project operations with ease, while staying within the pre-established budget and timeframes. Making use of project management features in D365 Business Central, provides you with a good overview, not only of individual jobs, but also of the allocation of employees, machinery and other resources being used in all projects.

Performing common project management tasks, such as:

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    Configuring jobs

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    Scheduling resource

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    Managing budgets

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    Monitoring progress

Customer stories

See how we've helped transform businesses like yours

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Metro Rod

MetroRod needed to migrate from their existing IT provider and needed a provider to help the business review and recreate their entire IT infrastructure, including designing an Azure environment, migrating business systems, replacing core systems and legacy technology among a plethora of other needs. Successfully delivering the project in the time frame, BCN continues to support the business’s digital transformation journey.

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  • .Net
  • Azure
  • Drain care and repair
  • Microsoft Office 365
  • Microsoft SharePoint


Interflora wanted an intranet site to represent their brand identity, ethos and culture. BCN developed a SharePoint site that improves team collaboration and makes information sharing simple throughout the business.

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  • Microsoft SharePoint
  • Retail
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Management support

Service Management

Customer excellence is an essential consideration for business today. Features with the Dynamics 365 Business Central’s Service management application helps support customer interactions, making light work of supporting planning and dispatching, contracts, as well as taking care of service and purchase order management. Optimising warehouse operation efficiencies with fulfilment forecasting and optimal output levels estimates, helps support the smooth running of business activities.

Features and benefits of service management:

  • Schedule service calls, set up service orders and create route maps to make service visit scheduling easier.

  • Track repair parts and supplies and improve warehouse efficiency.

  • Assign service personnel based on skill and availability.

  • Provide service estimates, invoices and set up contracts

  • Implement discounting policies and optimise forecasting.

  • Reduced costs and improved profitability.

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Why choose BCN for Dynamics 365 Business Central Support?

No jargon just results. Since 2008, BCN has specialised in delivering flexible D365 Business Central solutions that get to the heart of our customers’ challenges. Our teams across the UK have developed a feature-rich suite of applications so our customers can unlock the full power of their technology investments.

As a Microsoft Solutions Partner for Business Applications, our experience in integrating, configuring, and accelerating Business Central has been recognised by Microsoft. Our mission is to increase your margins, drive growth, increase your ROI, and support you every step of the way.

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