Hundreds of Hours Saved with Smarter, Faster, More Secure Operations

As Samuel Grant Group continued to evolve, they wanted their IT environment to be even more responsive, consistent and aligned to business priorities across all three businesses. The goal was to address three key areas;

• Strengthen day-to-day IT support across all their users and sites
• Improve access to data and gain better insight for faster decision-making
• Enhance security and resilience

Their overarching objective was to enable their teams to focus more on service delivery and growth with confidence.

BCN delivers fully managed service support from 1st to 3rd line across the Group, providing a consistent support experience and clear accountability.

Impact:

• A single, joined-up support model across three distinct businesses
• Quicker access to the right expertise and smoother escalation
• Day-to-day support that helps internal teams focus on future projects and continuous improvement

BCN provides a dedicated team member to support delivery of Power BI analytics on top of a Microsoft Fabric capacity, giving users easy access to critical business data. Working directly with Samuel Grant Group’s Group Business Analyst, Jamie Yardley, the team can continuously innovate their reporting and analytics capabilities.

Impact:

• Sales teams can access customer history in the field, helping them respond more proactively
• Teams can spot trends earlier and act sooner, improving workflows and customer experience
• Reporting improvements have saved significant time across departments

BCN have worked closely with Samuel Grant Group to develop a series of Power Apps to support lightweight automation and improved workflows, including mobile access for field teams.

Impact:

• Reduced manual effort in labour-intensive processes
• Freed teams to focus on higher-value activities such as customer satisfaction and retention

Through a thorough licensing and governance review, BCN were able to help Samuel Grant Group align entitlements with user needs, ensuring the Group’s Microsoft investment supports the right roles in the right way.

Impact:

• Optimised investment in Microsoft products through licensing right-sizing
• Improved visibility and control over licensing across the estate
• Reduced Azure spending whilst adding additional security coverage without increasing overall investment, allowing the team to reinvest into innovation and security which directly improves customer experience

BCN delivers a defensive security approach across the Group, supported by managed services and improved governance and logging. This helps teams protect the business while building stronger organisational understanding of cyber security.

Impact:

• Improved organisational awareness and knowledge of cyber security
• Greater visibility and evidence through logs to support assurance and auditability
• More confidence that the organisation is protected as the business evolves

BCN’s work with Samuel Grant Group has delivered measurable improvements across cost, performance, security and business agility:

Reduced Cost and Improved Value

• Saved thousands of pounds through Microsoft licensing optimisation and reduced Azure spend to reinvest in innovation and client experience initiatives

Faster, More Proactive Decision-Making

• Power BI on Fabric provides easy access to critical business data across users
• Sales users can access customer history in the field to respond more proactively
• Teams are leading issues rather than chasing them, improving workflow and the customer experience

Greater Efficiency Across Departments

• Reporting and process improvements have removed labour-intensive activity and freed time for higher-value work
• Data-led insight supports operational decisions such as storage and allocation of goods to drive efficiency

Stronger Security and Governance

• Improved cyber security knowledge across the Group
• Greater visibility and logging to support assurance and credibility when required

With a stronger managed service model, improved reporting capability and enhanced security foundations in place, Samuel Grant Group is exploring how to take performance even further. This includes continuing to refine insight for operational efficiency (such as how goods are stored and allocated) and assessing where AI can deliver clear return on investment for the business.