< Wilfrid Smith - BCN

Cloud transformation for Wilfrid Smith

Client summary

Wilfrid Smith Limited supply raw materials and chemicals throughout the UK, Europe and beyond. The group was founded by Wilfrid Smith in 1927 and started trading in central London.


Operating in a legacy Lotus Notes IBM environment presented several challenges for Wilfrid Smith including;


  • Infrastructure maintenance and management costs were increasing.
  • Due to the age of the Notes servers, updates were slow, increasing downtime and thus impacting on productivity.
  • Remote email access was difficult for users.
  • Extended server downtime was creating Spam filtering issues.
  • Notes software updates required a time-consuming manual process.


Wilfrid Smith needed an email solution that was more reliable, flexible and adaptable.


As Wilfrid Smith’s managed IT services provider BCN Group offered the senior management a discovery session to look at potential improvements. This discovery day enabled BCN Group to recommend the migration to Office 356 and advise of the benefits, capabilities and cost savings it could bring to their organisation.

After the success of the discovery day BCN Group worked with Wilfrid Smith, defining a clear strategy to implement and deploy Microsoft Office 365. 70 GB of critical data including emails, folders, contacts and calendars was successfully migrated over to Office 365 from Lotus Notes using Cloud Migrator.


The BCN Group team subsequently delivered a one-day training session on how to use the key functionality of Office 365, OneDrive and Skype for Business.

“ Moving to a cloud-based email facility has been a positive step forward for us. The Office 365 package provides us with a large part of our software and communications needs and gives us flexibility with easy remote access. ”