IT Solutions
Depend on us to get your organisation to the next level.
Sectors
BCN have a heritage of delivering outcomes through our cloud-first services and currently support over 1200 customers across specialist sectors.
About Us
Your tech partner
Our Managed IT Support services take care of the IT elements that matter most to your organisation, in the most adaptable and successful way possible.
What is Managed IT Support Services?
BCN’s Managed IT Support Services provide tailored solutions to meet your unique organisational needs, combining infrastructure, security, and end-user support into comprehensive, all-inclusive packages. With a focus on efficiency and security, our services are designed to empower organisations to navigate the complexities of modern IT demands with confidence. We believe in integrating flexibility into our services as different businesses have different needs. This means that we are able to mix and match the bundles we offer and tailor them to fit your requirements.
Our managed services are designed to streamline your IT operations, improve system reliability, and enhance cyber security. We want to be an extension of your IT team that supports your daily operations. By consolidating essential IT services into customisable bundles, we empower organisations to focus on their core business activities while we handle the complexities of IT management. Whether your organisation is looking for proactive maintenance, rapid issue resolution, or enhanced security measures, BCN has the expertise to meet your needs.
At BCN, we’ve been providing managed services to our customers since day one, so we know what makes a good service. Using that experience we’ve designed a series of Managed Service Bundles to meet the requirements of businesses.
We provide end-to-end support for end-user devices, ensuring they are secure, updated, and functioning optimally. This managed end user bundle includes:
Our infrastructure services focus on maintaining and optimising your IT systems, with a strong emphasis on security and performance. This managed infrastructure bundle includes:
Cybersecurity is at the core of everything we do. Our Security Bundle ensures your systems comply with best practices and are safeguarded against emerging threats. We provide proactive management through Intune Managed Service, Endpoint Security, and Zero Trust Endpoint with ThreatLocker. This enables you to stay one step ahead of threats and provide peace of mind through comprehensive security from the best possible sources. This managed security bundle includes:
Managed Service Bundle benefits
BCN brings deep expertise in managing IT systems, offering services that go beyond basic support to include strategic guidance and optimisation. We have been designated a Cyber Essentials certification by IASME. This means that we can support businesses through the entire process, from initial assessments to recommendations. We are a Microsoft Partner that holds all 6 partner designations. This demonstrates our broad capability and delivery success in high-demand cloud solution areas.
By outsourcing your IT management to BCN, you gain access to top-tier expertise at a fraction of the cost of maintaining an in-house IT team. Our managed IT support services ensure your needs are met without overextending your budget. Additionally, we provide round-the-clock support to ensure your business operations run smoothly. Our quick response times minimise downtime, allowing you to maintain productivity even during unforeseen technical issues.
Our proactive approach to cybersecurity ensures your systems remain secure, up to date, and compliant with best practices. As a Microsoft Partner and Cyber Essentials-certified advisors, we have the tools and expertise to protect your organisation from emerging threats. With advanced monitoring and automated solutions, we stay ahead of potential vulnerabilities.
Our packages are flexible and scalable, designed to evolve with your business needs. Whether it is remote work management, scalable infrastructure, or advanced security measures, we adapt our services to suit your organisation’s goals. With BCN, you gain a partner committed to your success.
At BCN, we prioritise understanding your business challenges and tailoring unique service capabilities to each objective. We believe that an in-depth knowledge of your business is a crucial first step in offering the most optimal support. With 6 specialisations, 1,600 customers, more than 400 staff, and a client retention rate of 98%, these accolades demonstrate how we can be your trusted IT solutions team.
We have worked with 600 different customers so far, whose businesses span across industries such as healthcare, legal, and social housing. This makes us well-versed in a variety of sectors, possessing extensive knowledge and expertise to understand your IT needs and help drive growth for your business.
Managed Service Bundles
The BCN team works with you to understand how the Managed Service Bundles will fit. We do suggest that clients have Microsoft Business Premium licences and multi-factor authentication on their devices.
Managed Service Bundles are available to all organisations. We can tailor a bundle for anything from 10 to 500 users.
Contact the BCN Managed Service Bundle team now for up to date pricing per user.
The BCN Support Desk has three contact channels for users to communicate through – email, telephone and a dedicated web portal. The bundles include a full onboarding service that will go through everything for you and your users.
Yes – the BCN Managed Service Bundles can adapt and grow alongside your organisation. Our initial consultation will assess the requirements and may create a combination of bundles to offer you the best solution.
Yes – the Infrastructure bundle includes 24/7 support and monitoring for critical infrastructure and vital business systems.
Let’s get talking about simple, efficient and secure IT support for your organisation.
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Over the past four years Schofield Sweeney has partnered with BCN to deliver its ambitious IT roadmap, including its transition to Microsoft Azure, alongside enhanced user support and security to enable more agile working and free the IT team to explore AI innovation and automation.
With their outdated infrastructure fast approaching the end of vendor support, Southway Housing Trust needed to find a modern solution and a provider who could deliver it quickly. The not-for-profit organisation, which provides quality affordable housing in south Manchester, didn’t simply want to upgrade their systems, they wanted to build a new modern, cloud-first IT environment. BCN was able to quickly and successfully migrate the trust and its more than 300 users to a bespoke Azure infrastructure that provides a flexible, scalable and secure environment that’s fit for the future.
MetroRod needed to migrate from their existing IT provider and needed a provider to help the business review and recreate their entire IT infrastructure, including designing an Azure environment, migrating business systems, replacing core systems and legacy technology among a plethora of other needs. Successfully delivering the project in the time frame, BCN continues to support the business’s digital transformation journey.
Stansted Airport’s IT team needed a system that would show the lifecycle of the hundreds of on-going projects in a single view. BCN developed RADAR, a SharePoint Online site that gives senior leadership a single source of up-to-date information across the airports' on-going projects.
Employing over 8,000 staff, Hampshire Hospitals provides acute care services to over 600,000 patients. Despite initial hesitations, the Trust were impressed with the granularity in which Public View enabled performance monitoring, benchmarking, and comparison of other Trusts, causing Hampshire to sign a 3-year contract for Public View.
