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Managed End User Bundle

Your employees are your business. The Managed End User Bundle includes services you need to support your employees and keep them productive and protected.

What is the Managed End User Bundle?

BCN’s Managed End User Bundle keeps your employee’s devices maintained and monitored to enable them to focus on being productive while we take care of your IT through:

  • Support
  • Monitoring
  • Patching
  • M365 Backup

Managed End User

Managed End User Bundle Benefits

BCN’s Managed End User Bundle is a package of specially selected services, curated by our experts to give you everything you need to keep your employee’s devices maintained and monitored. Enable your employees to focus on productivity whilst we take care of your IT through:

  • End user support

    7x7 business hours service desk via web, email and phone.

  • Remote management

    Remote takeover to solve user issues swiftly.

  • Proactive management

    Automated patching for Windows and support 3rd party apps.

  • Proactive monitoring

    24x7 monitoring of user devices.

  • Maximised productivity

    Ensure the productivity of your employees is maximised through on-demand support for everyday issues.

  • Per User, Per Month pricing model

    Flexible and scalable as your business grows.

Managed End User Bundle features

The Managed End User Bundle is designed to provide you with comprehensive support of your End Users.

With a focus on ensuring seamless operations, maximising productive and minimising downtime, our bundle includes:

 

 

*Supported apps only

**Remediation in support hours only

  • SLA-backed IT service desk available 7am-7pm via web, email and phone

  • Incident and request management

  • Windows patching for end user devices

  • 3rd party app patching*

  • 24x7 monitoring of end user devices**

  • Remote support for end user devices

  • M365 app support

  • M365 system administration

  • M365 backup (Exchange Online, SharePoint Online, OneDrive)

  • Third party management

  • Service reporting

Why BCN?

BCN is one of the UK’s leading Microsoft partners, fully accredited with all 6 partner designations across the Microsoft cloud.

We are a single source partnership that creates, develops and supports solutions for IT & Cloud Infrastructure, Cyber Security and Business Applications.

As a single source for all your technology solutions, we focus on insight-led services that drive resilience, optimisation and growth.

Want to speak to a member of the team?

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