IT Solutions
Depend on us to get your organisation to the next level.
Sectors
BCN have a heritage of delivering outcomes through our cloud-first services and currently support over 1200 customers across specialist sectors.
About Us
Your tech partner
Take your AI journey to the next level with BCN's AI Kickstarters.
BCN’s AI Kickstarters offer a first-step into the transformative power of generative AI for your business processes.
Book a call with our experts and explore how chatbots, Power App enhancements and AI automation workflows can take your business to the next level.
Rapid Deployment AI Solutions
BCN’s AI Kickstarters are short, packaged projects, designed to ignite your business’s AI journey. Each Kickstarter is designed to be easy to implement, but is tailored to your needs, delivering transformative improvements in your existing business processes.
Click the video to the right for an explanation from Mark Rotheram our CTO.
CUSTOM AI SOLUTIONS
BCN currently offers four distinct AI Kickstarters. Each follows a similar process, but delivers different results depending on your AI ambitions. Our currently available Kickstarters include:
Introduce your business users to Generative AI via Microsoft Copilot Studio.
Introduce your business users to the capabilities of Generative AI by building a Custom Copilot within a Power App.
Introduce your business users to the capabilities of AI Builder Services within the context of an automated Power Automate Workflow.
Introduce your business users to generative AI and the power of Large Language Models (LLM).
Copilot Studio Chat Kickstarter
The Copilot Studio Chat Kickstarter is a five-day engagement that builds a custom Copilot in Copilot Studio which interrogates your business data to help solve a defined business process or problem.
As part of the Kickstarter, you will receive a 1-day workshop introducing you to Generative AI in addition to gathering requirements for a business challenge you face. Our experts will then build the Copilot for your identified challenge, demo and handover your solution, and then follow up with a Prompting Workshop and further guidance.
Gain a rapid yet comprehensive understanding of Generative AI through a hands-on workshop, tailored for users without prior knowledge.
The Copilot solution provides a tangible and customised experience specific to your business processes, showcasing a practical application of AI.
The Copilot Chat Kickstarter is designed as a low-risk entry point that enables you to explore AI capabilities without the need for significant investment or commitment.
The prompting workshop and further guidance will equip you with the knowledge to explore and potentially scale AI solutions within your business.
Get access to the foundational elements of a production ready custom Copilot.
Copilot Power App Kickstarter
The Copilot Power App Chat Kickstarter is an 8-day engagement that introduces the capabilities of generative AI by building a custom Copilot within the context of a Power App.
As part of the Kickstarter, you will receive a 1.5-day workshop introducing you to Generative AI and its integration with Power Apps in addition to gathering requirements for targeting a business process. Our experts will then develop a Power App (with integrated Copilot) to interact with Power App data, demo and handover your solution, and then then follow up with a Prompting Workshop and further guidance.
The Power App Kickstarter is designed to demystify AI technology and how it can be practically applied within existing digital workflows to create immediate value.
Get access to industry leaders during and after the delivery of the solution so you are kept up to date with the latest AI developments.
By receiving a Power App enhanced with AI capabilities, it demonstrates how integrated Copilots can be used to elevate app functionality and user experiences.
The service focuses on a specific process that is unique to your business.
With the inclusion of a prompting workshop and further guidance, you will be well-equipped to expand and extend your business’s AI capabilities beyond the initial engagement.
AI Builder Kickstarter
The AI Builder Kickstarter is an 8-day engagement that builds an automation workflow using AI Builder and out-of-the-box connectors, delivered through an application interface to track workflows and business processes.
As part of the Kickstarter, you will receive a 1.5-day workshop introducing you to Generative AI in addition to gathering requirements for targeting a business process. Our experts will then infuse AI into the chosen business process that interacts with your business data, demo and handover the solution which is then followed by a Prompting Workshop and further guidance.
By automating a business process with AI, you can significantly improve efficiency, reducing manual workloads and enhance accuracy.
The service demystifies AI technology, showing how it can be applied within existing digital workflows to create immediate value.
By targeting impactful business processes ensures that the solution will deliver clear, measurable benefits in terms of operational efficiency and effectiveness.
Designed as a low-risk entry point, this engagement allows businesses to explore AI capabilities without significant investment or commitment.
The custom solution provides the foundational elements of a production ready Copilot.
LARGE LANGUAGE MODEL KICKSTARTER
The LLM Kickstarter is a foundational program designed to introduce your business users to Generative AI and the power of LLM’s like GPT-4 – the same tools that power Chat GPT and Microsoft Copilot.
As part of the Kickstarter, you will receive an initial workshop introducing you to the capabilities of Generative AI and LLM’s, this will provide you with the art of the possible when harnessing the power of Azure OpenAI and your business data.
Our experts will then connect an Azure OpenAI GPT model to one of your business’s data sources, allowing you to ask questions and receive Generative AI responses based on that data set.
By introducing your business to Azure OpenAI models it showcases the art of the possible, creating an environment of creativity and innovation.
The solution will provide a tangible and customised experience specific to your business processes, showcasing a practical application of Generative AI and LLM’s.
The LLM Kickstarter is designed as a low-risk entry point that enables you to explore AI capabilities without the need for significant investment or commitment.
TRANSFORMING BUSINESS PROCESSES
Explore unique applications of AI technology and how we have helped our customers transform internal processes and business operations.
ACCELERATING RESPONSE TIMES
This client is inundated with PQQs – many of which require similar responses – and asked BCN to help lighten the load for its over-stretched bid team.
A simple, intuitive app was developed, which uses generative AI to search the business’s previous PQQs and company data, and surface relevant information to complete new tenders. Instead of starting each one afresh, the bid team now edits a response produced by the AI, ensures its relevance, and submits.
From a project lasting just three weeks, the client has gone from overwhelm, to over-delivery – achieving massive time-savings during the PQQ preparation phase, to responding to tenders faster than its competition.
Removing mundane and repetitive tasks
This client wanted to use AI to reduce the manual task of inputting high volumes of purchase orders.
BCN developed an AI tool to check order documentation as it arrives from buyers; ensure the information is correct, and transfer it into the wholesaler’s downstream system for processing.
The AI works on a confidence score. It uses document intelligence to understand each PDF order as it arrives, then converts it into machine-readable data.
The baseline confidence score is set at 90% – any documents scoring above this are determined to be clearly understood. Any scoring below requires human intervention to check the order and validate the AI’s understanding.
Positive reinforcement leads to better results. Each time an order is checked and the AI is trained to understand the content better, the confidence score goes up – and the need for the team to get involved reduces.
STREAMLINING CUSTOMER SERVICE
They turned to BCN to reduce the burden of IT support queries, by using AI to provide a response.
Data in the business relating to IT support queries has been centralised and overlaid with a Large Language Model (LLM) which indexes the data and can respond to queries with relevant answers and documentation.
Support tickets from users are logged with the IT team, who input a natural language prompt into the AI. The AI provides an answer to the question and a solution, as well as relevant supporting documents that already exist within the business. The IT team then passes the information over to the user to resolve their issue.
The result? Faster response times, faster resolution, and more time freed up in the IT team to focus on the strategic projects that really matter.
Transforming customer communications
This business sits at the centre of healthcare communications; processing clinical documentation relating to care pathways.
Until now, the process has been entirely manual, with all correspondence checked and interpreted by humans.
BCN created a custom AI solution in Azure, to scan, extract and interpret this correspondence, in order to reduce the reliance on manual processing and speed up response times.
Taught to understand care requirements based on learned reasoning, the AI works on a confidence level; an individual reviews the communication, assesses the correspondence, then approves or rejects it, identifying any information that’s missing.
Each time it ‘learns’ and corrects an error, the accuracy of the AI improves – and the faster the business can provide those all important patient updates.
Get started with one of our AI Kickstarters, pilot the technology and expand as you require.
