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We'll reduce the pain of running your IT

Managed IT Services & Support

IT Service Desk

PRO-ACTIVE MONITORING

REQUEST FULFILMENT

BACKUP, DR & BC

SERVICE OPTIMISATION

Reduce your business risk and overheads with our extensive and flexible IT support services.

Designed to be complementary to your IT function, our portfolio helps remove the everyday pain, cost and complexity of running IT by harnessing the power of our in-house people, process and cloud automation.

Believing in service with certainty, we provide a deliberate set of services that offer a sensible real-world choice to support today’s private and public sector organisations.

With a Net Promoter Score of 89%, customer service and pro-active support are at the heart of our operation.

Benefits of utilising our IT support services & solutions

  • Peace of mind from continual business assurance
  • Easy access to experts and support personnel
  • Problem resolution before most tickets are raised
  • Freeing up in-house technical resource
  • Cost effective alternative
  • Predictable and transparent cost model
  • Easy to expand when needed

“BCN’s speed of response is good, and they’re well-known for going beyond the call of duty”

Gardners Books

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Your behind-the-scenes IT partner

Even if you do have dedicated in-house IT support, there are many situations where you may have a resource gap or need specialised skills to help focus on a service or user issue. Access to additional skills and expertise mean unnecessary delays and costs impacting productivity can be avoided.

BCN provide services and expertise to help optimise the performance, response and security of your IT as and when its needed. You’ll get continued support for your hardware, software and licensing assets as well as direct access to our technical support staff and IT helpdesk.

Service Level Excellence

BCN operates a straightforward no-nonsense Service Level Agreement structure with all of its clients.

With currently over 1300 contracted services operating at 99.99%, speed of response and speed to resolution are extremely important to us. Our SLAs have been designed to be clear, uncomplicated and effective, so you always know what you are getting. We set manageable and realistic expectations, backed up with measurable tools for easy performance tracking through our client portal.