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Capacity and demand tracking with Power BI

  • Capacity and Demand Tracker
  • Power BI

Customer profile

BCN were challenged to develop and enhance the Trusts new ‘Capacity and Demand Tracker’ to identify additional indicators for a daily briefing for senior managers. It needed to be in a user-friendly format for users to quickly identify issues with capacity and available demand. 

  • Client

    Cheshire & Merseyside Health and Care Partnership

  • Sector


  • Project

    Capacity and Demand Tracker

  • Solution


We needed the solution to give us clear measures to the capacity and demand tracker but for it to be presented in a format so we can easily see where the pressure in the system is before it exceeds capacity. BCN also helped us to develop an automated daily briefing report for senior managers who are busier than ever due to Covid-19 so they can address urgent issues quickly. This simply did not exist before and is now guiding our decision-making process, putting us in a far better position to keep services running smoothly. It has really improved communication and conversations across the board.

Chris Lyons

Director of Corporate Transformation at Mersey Care NHS Foundation Trust


Develop and enhance the Trusts new ‘Capacity and Demand Tracker’ to identify additional indicators for a daily briefing for senior managers. It needed to be in a user friendly format for user to quickly identify issues with capacity and available demand.


BCN’s Power BI and Healthcare team worked closely with Cheshire & Merseyside Health and Care Partnership to evolve their tracker and create a bespoke dashboard.


The solution automatically generates a daily briefing report to senior managers across the region. All 20 Trusts in Cheshire and Merseyside can drilldown the report and show the data they need to compare and identify hotspots within the system.

  • The tracker highlights where demand is building up so action can be taken before it reaches a critical point
  • It covers a wide range of indicators across both primary and secondary care; A&E acute, care homes, domiciliary care, community and mental health

Its very well received across the organisations.


We’re absolutely delighted to support Chris and his team to develop the capacity and demand tracker which is improving decision-making across health and social care organisations in the whole Cheshire and Merseyside region. The easy to read bespoke report templates we developed in Microsoft Power BI enabled us to speed up the development time to ensure the capacity and demand tracker was deployed to support the regions activity during increased operational pressures due to COVID 19. We designed and implemented a Microsoft Azure Data Services architecture integrated into Power BI to optimise the ETL (extract, transform, load) process to significantly reduce the internal administration effort required for the daily briefing report to be easily shared with external stakeholders.

Taran Sohal

BCN Group

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