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Your behind the scenes IT Partner when you need us

IT Support Services

Costs

Free up expensive internal resources for more valuable projects

RESPONSE

Dedicated experts can manage your IT better and resolve issues faster

TIME

Free up valuable staff from low yield and time consuming  tasks

performance

Clear SLA’s and ITIL best practices mean service performance is optimised

EXPERTISE

Benefit from access to  a wide range of technical and solution experts

Outtasking the maintenance and support of your IT can help you become more productive without it costing the earth.

Selected correctly, you’ll benefit from fewer wasted hours, reduced costs, improved security, more efficient IT and access to an extensive range of technical experts, leaving you in better shape to do what your business does best.

A recent Gartner report cited that 70% of all IT resource and spend is utilised on ‘keeping the lights on’, bringing little scope for driving innovation and transformation.

IT HELPDESK

TECHNICAL ASSISTANCE CENTRE

HARDWARE
SUPPORT

SOFTWARE SUBSCRIPTION

SOFTWARE MAINTENANCE

LICENSE MANAGEMENT

BCN offers an easy and modular approach to avoiding this complex in-house dilemma.

Our technical support team provides a single point of contact using ITIL best practices, ensuring that your IT related services, their strategy, design, transition, operation and ongoing improvement are always optimised.

Our IT support helpdesk provides friendly front line support for all your user problems and incidents, enabling faster problem resolution and better asset management.

BCN IT Support Matrix

Additional support options are also available (on request), if not detailed in the matrix below.

“BCN’s speed of response is good, and they’re well-known for going beyond the call of duty”

Gardners Books

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Your behind-the-scenes IT partner

Even if you do have dedicated in-house IT support, there are many situations where you may have a resource gap or need specialised skills to help focus on a service or user issue. Access to additional skills and expertise mean unnecessary delays and costs impacting productivity can be avoided.

BCN provide services and expertise to help optimise the performance, response and security of your IT as and when its needed. You’ll get continued support for your hardware, software and licensing assets as well as direct access to our technical support staff.

Service Level Excellence

BCN operates a straightforward no-nonsense Service Level Agreement structure with all of its clients.

With currently over 1300 contracted IT services operating at 99.99%, speed of response and speed to resolution are extremely important to us. Our SLAs have been designed to be clear, uncomplicated and effective, so you always know what you are getting. We set manageable and realistic expectations, backed up with measurable tools for easy performance tracking through our client portal.