IT Solutions
Depend on us to get your organisation to the next level.
Sectors
BCN have a heritage of delivering outcomes through our cloud-first services and currently support over 1200 customers across specialist sectors.
About Us
Your tech partner
While you're busy making your business the best it can be, depend on us for the rest. BCN offer the full spectrum of Managed IT Support services that focus on your customer experiences and deliver real value to your users.
BCN understands that managed IT support isn’t just about keeping the lights on – it’s about ensuring your day-to-day operations run as smoothly as possible, while keeping a strong focus on your future ambitions.
We take away the responsibility of proactively managing your IT infrastructure and assisting your end users, so you can focus on your IT strategy. We ensure you get the most from your IT investment, while helping you to innovate and capture new market opportunities.
It’s why 98% of organisations who choose to work with us, stay with us.
EXPLORE BCN SERVICES
By choosing our fully managed IT support service we will oversee every aspect of your IT infrastructure, from technical support to end-user management. We have carefully crafted our service offering to provide solutions that help businesses evolve how they work now and in the future. What’s more, if you already have an existing in-house IT team, you can make use of our partnership packages to ensure you escalate problems as and when they arise.
We’re an extension of your team.
Our IT Support Technicians act as an extension of your team and are always available to offer help. We understand that your business is unique and has different needs. Therefore, we work to a ‘support by design’ policy, building a flexible service that fits your requirements.
We will assign your service to one of our support pods, consisting of technical engineers who understand your service requirements and know your IT environment in detail.
Here to offer you round the clock support.
Your IT services don’t just run from 9 – 5:30, Monday to Friday. As such, in our technological dependant world, you must have access to IT support services at any time, on any device, from any location.
Our out of hours IT service support gives businesses peace of mind that we’ll swiftly act upon any critical issues arising for users or infrastructure.
Collaborate in the cloud with Microsoft 365, Teams, SharePoint and other Office apps. BCN Group provide licences, integration, rollout and support of your new modern workplace solutions from the Microsoft 365 suite of apps, helping you to move away from outdated legacy systems.
Server outages can have a detrimental impact on a business, so you must resolve issues quickly.
Our server management service offers assurance for your entire IT environment, including any Operating Systems (virtual and physical), and networking infrastructure. We take responsibility for ensuring these devices operate as expected. Our remote IT support monitoring system will alert us if issues arise, allowing our specialists to react and address the problem quickly.
Best practice security standards.
Keeping your infrastructure secure while mitigating against any potential issues is crucial to maintaining your business operations. As part of our managed IT security service, our Service Continuity (SOC) and Network Operations Centre (NOC) teams implement industry best practice security standards, monitor for security alerts, react and respond to threats ahead of breach or failure.
Aligned strategic consulting services.
Our IT consultancy and advisory service aligns with your IT business strategy to develop flexible, scalable technology to suit your needs. You should be able to operate with the confidence that your IT builds transformation and innovation.
Contact our team to find out how we can help your organisation to meet its future goals with fully managed IT support.
WHO'VE WE WORKED WITH
Managed IT Support Services
At BCN, we focus on understanding your business challenges, and tailoring unique service capabilities to each objective. We are committed to optimising data and delivering productivity gains for every business.
Getting to know your business is a crucial first step in offering the best possible support. We’ll complete an audit of your existing environments to ensure that if a problem arises, we know how to provide a resolution quickly and efficiently.
Our customers place their business and it’s security with our expert teams, who consistently deliver leading services that optimise and secure their environments.
Our growing team of accredited staff are technically skilled and offer leading support services to our customers.
Due to the quality of our managed IT support services, when our customers start working with BCN, that partnership continues long into the future.
CUSTOMER SUCCESS STORIES
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RSK approached BCN shortly after they had commissioned an on-premise server, with the objective of delivering a highly available environment. However, experiencing business interruption resulting in high levels of maintenance, we discovered the business was operating on a standard version of Exchange. BCN were asked to provide options which would not only resolve their current issues but would allow for future expansion.
East London NHS Foundation Trust (ELFT) is renowned across the UK’s public health sector as a pioneer of continuous quality improvement. ELFT now uses SPC Charts to provide its teams with intelligent insights in near real-time to support the prediction of future trends, the identification of variations and data-informed decision-making.
MetroRod needed to migrate from their existing IT provider and needed a provider to help the business review and recreate their entire IT infrastructure, including designing an Azure environment, migrating business systems, replacing core systems and legacy technology among a plethora of other needs. Successfully delivering the project in the time frame, BCN continues to support the business’s digital transformation journey.
Struggling to reconfigure bays and beds in wards quickly enough due to a sharp rise in in-patients due to the pandemic, BCN were tasked to develop a Power App-based Bed Complement Manager, revolutionising the way the Trust now allocates beds and bays.
Love Productions is a UK-based independent production company that was founded in October 2004. The company specialises in thought-provoking, entertaining television for the UK and internationally, responsible for award-winning, groundbreaking hit formats such as The Great British Bake Off.
Interflora wanted an intranet site to represent their brand identity, ethos and culture. BCN developed a SharePoint site that improves team collaboration and makes information sharing simple throughout the business.
Stansted Airport’s IT team needed a system that would show the lifecycle of the hundreds of on-going projects in a single view. BCN developed RADAR, a SharePoint Online site that gives senior leadership a single source of up-to-date information across the airports' on-going projects.
With their outdated infrastructure fast approaching the end of vendor support, Southway Housing Trust needed to find a modern solution and a provider who could deliver it quickly. The not-for-profit organisation, which provides quality affordable housing in south Manchester, didn’t simply want to upgrade their systems, they wanted to build a new modern, cloud-first IT environment. BCN was able to quickly and successfully migrate the trust and its more than 300 users to a bespoke Azure infrastructure that provides a flexible, scalable and secure environment that’s fit for the future.
Founded in 1987, The Anderson Group generates an annual turnover in excess of £50 million from its involvement in construction, design and build, contaminated land, property development, sites in receivership and plant hire. Based in Chelmsford, Essex, the company has over 130 IT users spread between its head office, a satellite office in Grays and mobile staff.
Staffordshire Police had been using IBM’s Lotus notes for email and applications. This was a legacy technology that needed urgent replacement for over 4,500 users. BCN planned and implemented migration to Microsoft Exchange, supported by Azure private cloud, for a much more modern and secure solution.
